Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
Learn how Service Cloud can help you boost your team’s productivity and close cases faster with one unified agent console.
Salesforce Service Cloud is a feature-packed call center software platform that, when connected to a CRM (especially Salesforce’s CRM), gives companies everything they need to manage post-sale calls and messages fast to keep customers happy. Pros With Service Cloud, supervisors have more tools...
11月16日，Salesforce 推出了 Service Intelligence（服务智能），这是一款功能强大的Service Cloud 新分析应用程序，旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持，用户可以直接在Service Cloud中访问他们的所有数据，无需在屏幕之间切换信息。
11月16日,Salesforce 推出了 Service Intelligence(服务智能),这是一款功能强大的Service Cloud 新分析应用程序,旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持,用户可以直接在Service Cloud中访问他们的所有数据,无需在屏幕之间切换信息。
服务的应用程序中会显示许多Service Cloud功能,并针对处理大量问题的用户进行了优化。 2 .选择一个Case 就像其他记录一样,你可以选择不同的列表视图,也可以单击“新建 New ”来创建Case。 3 .这是一个Case的样式。看看Case feed发布者,你可以点击他们来做不同的事情。如果你想在没有feed的情况下查看个案详细信息...
There is a certain amount of overlap between Sales Cloud and Service Cloud, which can make things a little confusing at first. Before we dive into Sales or Service Cloud specifically, let’s look at what feature they share. These are core Salesforce concepts that almost all industries need....
Einstein 1 Service.With advanced AI and data capabilities, this is the most expensive edition of Salesforce Service Cloud. It includes everything in the Unlimited edition plus digital channels, service intelligence, Slack integration,Einstein CopilotandData Cloud. Pricing is $500 per user, per mont...
Marketing Cloud Salesforce Marketing Cloud 是一个数字化营销平台,使用者可以通过电子邮件、社交媒体、移动应用程序、短信、网站等平台向客户进行营销。 Marketing Cloud 可以无缝连接到其他 Salesforce 产品,如 Sales Cloud或 Service Cloud,从而使 CRM 数据能够自由流动。
Automate field services with our mobile workforce management solution from Salesforce. Field Service is designed with innovative features that provide your mobile workforce everything they need to get the job done - quickly and with 100% satisfaction. On