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There is a certain amount of overlap between Sales Cloud and Service Cloud, which can make things a little confusing at first. Before we dive into Sales or Service Cloud specifically, let’s look at what feature they share. These are core Salesforce concepts that almost all industries need. ...
Salesforce Service Cloud Contact Center Innovations Help Fuel Better Customer Experiences, Revenue Generation Opportunities with Data and AI March 25, 2024 4 min read Share article Just For You WATCH: Introducing Agentforce 2.0, the Digital Labor Platform 1 min read How an Advanced Reasoning ...
Field Service功能包括:预约安排、调度技术、区域管理以及帮助现场服务技术人员的移动应用程序。 Marketing Cloud Salesforce Marketing Cloud 是一个数字化营销平台,使用者可以通过电子邮件、社交媒体、移动应用程序、短信、网站等平台向客户进行营销。 Marketing Cloud 可以无缝连接到其他 Salesforce 产品,如 Sales Cloud或 ...
Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
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11月16日，Salesforce 推出了 Service Intelligence（服务智能），这是一款功能强大的Service Cloud 新分析应用程序，旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持，用户可以直接在Service Cloud中访问他们的所有数据，无需在屏幕之间切换信息。
public SalesforceMarketingCloudLinkedService withClientId(Object clientId) Définissez la propriété clientId : ID client associé à l’application Salesforce Marketing Cloud. Type : chaîne (ou Expression avec chaîne resultType). Parameters: clientId - valeur cl...
Service Intelligence(服务智能),这是一款功能强大的Service Cloud 新分析应用程序,旨在提高座席的工作效率、降低成本并提高客户满意度。Service Intelligence由Salesforce的实时超大规模数据引擎Data Cloud提供支持,用户可以直接在Service Cloud中访问他们的所有数据,无需在屏幕之间切换信息。Service Intelligence内部预先构建的、...
●Salesforce Connected Experiences Gateway (CXG), a localized extension component designed specifically for China ● Salesforce’s global core products including Sales Cloud, Service Cloud, and Salesforce Platform. To successfully migrate to Salesforce on Alibaba Cloud is not a simple task like ‘lif...