Service Cloud是一款在雲端提供服務的客戶服務軟體。Service Cloud是以SaaS模式為基礎的社交客服應用程式,可讓公司在雲端管理所有客戶資訊和服務對話。
Service Cloud empowers service teams to manage cases, knowledge, and incidents collaboratively from a single, AI-powered workspace so you can boost productivity and increase customer satisfaction.
Salesforce在Service Cloud 中宣布了许多新的AI 驱动的工作流和联络中心创新，以帮助服务代理更好地为客户服务。为了防止客户因一个问题多次联系公司，服务代理需要一个能够自动执行重复性和低价值任务的平台，以便他们能够专注于更快地解决复杂问题并建立更深层次的关系。出于这个原因，Salesforce宣布了其用于服务云的新...
Salesforce Service Cloud and Salesforce Sales Cloud are built on the Salesforce Customer Success Platform, enabling you to automate service processes and streamline workflows. Installing the Fullstory app from AppExchange will allow you to use the Fullstory widget in Salesforce Sales Clo...
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Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamlineworkflowsand find key articles, topics and experts to support customer service agents. The purpose is to foster ...
Salesforce 管理只是 Maria 的一小部分工作。在为 Ursa Major Solar 全体员工随机处理 IT 任务的间歇,她帮助销售团队满足他们的基本 Salesforce 需求。但是 Maria 并不熟悉 Service Cloud。而且由于没有多少正式培训预算,她担心将很难实施。 输入Service 设置助手。此功能为 Service Cloud 管理员提供了快速的引导式设...
今天让我们一起来看看Service Cloud的常用功能都有哪些?1.服务控制台 (Service Console)Serice Cloud的核心就是服务控制台。控制台是一个帮助台,可以让客服团队中的每个人(或者公司的任何人) 都能看到每个客户及其所在个案 Case的个性化视图。 (一个定制化的控制台)2.个案管理 (Case Management)个案是Salesforce中可...
Service cloud is the premiere cloud-based solution for call center, CRM and help desk management. As your partner and consultant, we will work with you to evaluate, implement and enhance all aspects of Service Cloud, including: Salesforce Live Agent for web chat ...
Marketing Cloud Salesforce Marketing Cloud 是一个数字化营销平台,使用者可以通过电子邮件、社交媒体、移动应用程序、短信、网站等平台向客户进行营销。 Marketing Cloud 可以无缝连接到其他 Salesforce 产品,如 Sales Cloud或 Service Cloud,从而使 CRM 数据能够自由流动。