Buzzword, aber in der Praxis bisher wenig ausgereift: der Omnichannel-Ansatz. Lesen Sie hier mehr über die Chancen und Trends. Redaktion 14. Dezember 2020 7 Minuten Lesezeit Artikel teilenArtikel teilen Entdecken Sie weitere Inhalte nach Thema Cross Channel ...
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
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omnichannelsettings コンポーネントは、api バージョン 44.0 以降で使用できます。 项目 项目名项目の型说明 enableomniautologinprompt boolean オムニチャネルを含むコンソールの読み込み时にログイン确认を表示するかどうかを示します。デフォルト値は false です。 true の场合、エージェ...
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t reapplied. omni-channel objects use an api to create, retrieve, update or delete records, such as accounts, leads, and custom objects. the salesforce data model includes several objects that let you control and customize your omni-channel records, including omni-channel users, rout...
Omni-Channel是服务云中一个综合的客户服务解决方案,它可通过Salesforce控制台将工作实时正确的推送给相关的客服人员。 利用Omni-Channel通过Salesforce的记录去创建工作项目,然后将这些工作分配给空闲的客服代表。你可以自动分配大部分的Salesforce对象到队列中,如将个案,线索,聊天,以及SOS视频电话等推送给你的客服代表。
立即开始 Service Cloud 免费试用,亲自体验。 深入了解 Service Cloud 了解Service Cloud 如何帮助不同规模的企业。 +200 分 入门级 服务专员 ~20 分钟 Define Omni-Channel ~10 分钟 Make the Move from Analog to Digital ~10 分钟 ~20 分钟 在这些学习路径上可用 ...
First, when a new work item is assigned to an Omni-Channel queue, Omni-Channel attempts to route it to an agent. Omni-Channel routes work items by the priority of the queue that they’re assigned to, so the most important work items are pushed to agents first. Next, items are routed...
昨天enabled Omni-Channel in my Org, 然后Live agent 消失了(我的live agent 哪里去了), 看来Salesforce 又做了多余的工作。 然后google 了一下: When you enable Omni-Channel, Salesforce creates a new Presence Configuration for you that corresponds to your Live Agent Configuration. Salesforce automatica...