Omni-channel setup in Salesforce is the ability to provide a seamless customer experience across multiple channels. It enables customers to switch between channels without losing context or having to repeat information. Let’s discuss the following steps that should be followed for setting up the Om...
events across the salesforce ecosystem videos explore new features, tools, tips, tutorials, and more with on-demand and live stream videos community trailblazer community meet other developers to collaborate, network, and learn together browse trials omni-channel developer guide j spring ...
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Learn how live chat software together with an omnichannel customer engagement platform can help to reduce service costs and increase customer satisfaction.
Omni-Channel Presence allows your agents to indicate when they’re available for work, and for which service channels. Managers can monitor all these features using Omni-Channel Supervisor so they always know where their team is in relation to their service level goals. How the ...
Omni-Channel是服务云中一个综合的客户服务解决方案,它可通过Salesforce控制台将工作实时正确的推送给相关的客服人员。 利用Omni-Channel通过Salesforce的记录去创建工作项目,然后将这些工作分配给空闲的客服代表。你可以自动分配大部分的Salesforce对象到队列中,如将个案,线索,聊天,以及SOS视频电话等推送给你的客服代表。
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When a new work item is added to the list of pending items, Omni-Channel determines whether it can immediately route the work item to an agent. First, we identify if any agents are online with a Presence Status that's linked to the correct Service Channel. Lets say your organization recei...
lightning:omnichannelloginsuccess lightning:omnichannelloginsuccess indicates that an agent has been logged into omni-channel successfully. response name type description statusid string the id of the agent’s current presence status. example this example prints a line to the browser...
深入了解 Service Cloud 了解Service Cloud 如何帮助不同规模的企业。 +200 分 入门级 服务专员 ~20 分钟 Define Omni-Channel ~10 分钟 Make the Move from Analog to Digital ~10 分钟 ~20 分钟 在这些学习路径上可用 构建您的客户服务管理工具包