Start Routing with Omni-Channel Learning Objectives After completing this unit, you’ll be able to: Create a service channel and routing configuration. Associate a routing configuration with a queue. Create a presence configuration and presence status. Add Omni-Channel to the Service Console app...
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
昨天enabled Omni-Channel in my Org, 然后Live agent 消失了(我的live agent 哪里去了), 看来Salesforce 又做了多余的工作。 然后google 了一下: When you enable Omni-Channel, Salesforce creates a new Presence Configuration for you that corresponds to your Live Agent Configuration. Salesforce automatica...
enableomnichannel boolean indicates whether omni-channel is enabled, giving you access to the objects required to set up the feature in your org. the default value is false . enableomnisecondaryroutingpriority boolean indicates whether secondary routing priority is enabled in your org. the default...
service back service humans with ai agents drive effortless service. see all service solutions customer service management field service self-service experience omnichannel customer engagement customer service automation & process intelligent service operations customer service ai contact center voice & phone ...
开始打造专为中国设计的 Customer 360。充分利用阿里云的可扩展性、高性能和安全性,确保满足不断变化的市场需求,符合最新的数据驻留法规,以及实现与本地独特应用生态系统的集成。 阅读公告 阿里云上的 Salesforce 可为在中国开展运营的公司提供帮助。 获取数据表 ...
[Setup (設定)] から、[Quick Find (クイック検索)] ボックスにApp Manager (アプリケーションマネージャー) と入力し、[App Manager (アプリケーションマネージャー)] をクリックします。アプリケーションマネージャーに、サービスコンソールを含むすべてのアプリケーションが表示さ...
OmniXAI (short for Omni eXplainable AI) is a Python machine-learning library for explainable AI (XAI), offering omni-way explainable AI and interpretable machine learning capabilities to address many pain points in explaining decisions made by machine learning models in practice. OmniXAI aims to be...