Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Omni-Channel是服务云中一个综合的客户服务解决方案,它可通过Salesforce控制台将工作实时正确的推送给相关的客服人员。 利用Omni-Channel通过Salesforce的记录去创建工作项目,然后将这些工作分配给空闲的客服代表。你可以自动分配大部分的Salesforce对象到队列中,如将个案,线索,聊天,以及SOS视频电话等推送给你的客服代表。
Define what omni-channel means in the customer support context. Describe how the Salesforce Omni-Channel solution routes Salesforce objects. Describe the major capabilities of the Omni-Channel solution. What Omni-Channel Is (and Is Not) Everyone in the customer service world is...
based on defined routing logic. depending on your business needs, you can use different ways to route work, including omni-channel flows. use omni-channel to manage the priority of work items, which makes it a cinch to route important work items to agents quickly. manage your agen...
Omnichannel bei Versicherungen: Darum sollten Versicherer ihre Strategie überdenken Die Digitalisierung geht auch an der Versicherungsbranche nicht spurlos vorbei. Anbieter müssen ihre Geschäftsmodelle überdenken, um den wachsenden Anforderungen der Kund:innen gerecht zu werden. Markus Hedwig ...
立即试用 Service Cloud 立即开始 Service Cloud 免费试用,亲自体验。 深入了解 Service Cloud 了解Service Cloud 如何帮助不同规模的企业。 +200 分 入门级 服务专员 ~20 分钟 Define Omni-Channel ~10 分钟 Make the Move from Analog to Digital ~10 分钟 ...
enableomnichannel boolean indicates whether omni-channel is enabled, giving you access to the objects required to set up the feature in your org. the default value is false . enableomnisecondaryroutingpriority boolean indicates whether secondary routing priority is enabled in your org. the default...
昨天enabled Omni-Channel in my Org, 然后Live agent 消失了(我的live agent 哪里去了), 看来Salesforce 又做了多余的工作。 然后google 了一下: When you enable Omni-Channel, Salesforce creates a new Presence Configuration for you that corresponds to your Live Agent Configuration. Salesforce automatica...