Start Routing with Omni-Channel Learning Objectives After completing this unit, you’ll be able to: Create a service channel and routing configuration. Associate a routing configuration with a queue. Create a presence configuration and presence status. Add Omni-Channel to the Service Console app...
添加到 Trailmix Omni-Channel Routing and Digital Engagement Prepare your contact center for the multi-channel world. 开始 您将获得的技能 完成学习徽章以构建您的专业技能。了解更多 商业运营 客户服务 产品 Service Cloud 了解更多 Service Cloud 现场演示 ...
and another group that helps customers with support questions. routing logic is applied when work is assigned to an owner. if field values on the work item are changed after the item is routed, the routing logic isn’t reapplied. omni-channel objects use an api to create, ret...
Routing Pending Work Items When a new work item is added to the list of pending items, Omni-Channel determines whether it can immediately route the work item to an agent. First, we identify if any agents are online with a Presence Status that's linked to the correct Service Channel. Lets...
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Learn how live chat software together with an omnichannel customer engagement platform can help reduce service costs and increase customer satisfaction.
Erfahren Sie, wie Live-Chat-Software zusammen mit einer Omnichannel-Customer-Engagement-Plattform helfen kann, die Kosten für den Kundenservice zu senken und die Kundenzufriedenheit zu verbessern.
Multiple routing options, one console. Integrate third-party routing with Omni-Channel to give your support team more routing options for their work.
Omnichannel ✔️ Omnichannel routing and governance are unavailable. Omnistudio ✔️ OmniStudio is unavailable. Platform Encryption & Keys ✔️ The self-signed certificate feature is unavailable. Platform Functions ✔️ Platform features are unavailable. ...
昨天enabled Omni-Channel in my Org, 然后Live agent 消失了(我的live agent 哪里去了), 看来Salesforce 又做了多余的工作。 然后google 了一下: When you enable Omni-Channel, Salesforce creates a new Presence Configuration for you that corresponds to your Live Agent Configuration. Salesforce automatica...