Represents the Omni-Channel settings for an org. This type extends the Metadata metadata type and inherits its fullName field.
"ServiceCloud","Chatbot"],5"settings":{6"orgPreferenceSettings":{7"networksEnabled":true,8"s1DesktopEnabled":true,9"s1EncryptedStoragePref2":false10},11"omniChannelSettings":{12"enableOmniChannel":true13},14"caseSettings":{15"systemUserEmail":"support@acme.com"16}17}18}...
Omni-Channel是服务云中一个综合的客户服务解决方案,它可通过Salesforce控制台将工作实时正确的推送给相关的客服人员。 利用Omni-Channel通过Salesforce的记录去创建工作项目,然后将这些工作分配给空闲的客服代表。你可以自动分配大部分的Salesforce对象到队列中,如将个案,线索,聊天,以及SOS视频电话等推送给你的客服代表。
Routing Settings The routing priority determines the order in which work items across your Omni-Channel queues get pushed to your agents. Work items with a lower priority number get pushed to your agents first. For example, if you set the priority for highly qualified leads to 1 and the prio...
Get Your Omni-Channel Settings in Order In order to start routing cases with Omni-Channel, Maria needs to set up a few more things behind the scenes. She has to create a queue for her routing configuration, set presence status for users, and then make a console app and add Omni-Channe...
Learn how live chat software together with an omnichannel customer engagement platform can help to reduce service costs and increase customer satisfaction.
Buzzword, aber in der Praxis bisher wenig ausgereift: der Omnichannel-Ansatz. Lesen Sie hier mehr über die Chancen und Trends.
omnichannelsettings omniinteractionaccessconfig omniinteractionconfig opportunityinsightssettings opportunitysettings opportunityscoresettings ordermanagementsettings ordersettings orgpreferencesettings orgsettings partydatamodelsettings pardotsettings pardoteinsteinsettings pathassistantsettings paymentssettings picklistsetti...
昨天enabled Omni-Channel in my Org, 然后Live agent 消失了(我的live agent 哪里去了), 看来Salesforce 又做了多余的工作。 然后google 了一下: When you enable Omni-Channel, Salesforce creates a new Presence Configuration for you that corresponds to your Live Agent Configuration. Salesforce automatica...
プレゼンス設定とプレゼンス状況を作成する。 オムニチャネルをサービスコンソールアプリケーションに追加する。 最初の作業レコードを転送する。 メモ 日本語で受講されている方へ Challenge は日本語の Trailhead Playground で開始し、かっこ内の翻訳を参照しながら進めていってください。Chal...