深入了解 Service Cloud 了解Service Cloud 如何帮助不同规模的企业。 +200 分 入门级 服务专员 ~20 分钟 Define Omni-Channel ~10 分钟 Make the Move from Analog to Digital ~10 分钟 ~20 分钟 在这些学习路径上可用 构建您的客户服务管理工具包
Start Routing with Omni-Channel Learning Objectives After completing this unit, you’ll be able to: Create a service channel and routing configuration. Associate a routing configuration with a queue. Create a presence configuration and presence status. Add Omni-Channel to the Service Console app...
trailhead back learning on trailhead skill up for the future from anywhere with trailhead, our free, online learning platform. explore trailhead trails explore guided learning paths to quickly learn in-demand skills. expert-led learning accelerate learning with access to salesforce experts...
Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalized service — no matter the channel. The result? Faster resolu...
Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalized service — no matter the channel. The result? Faster resolu...
Drive efficiencies and case resolutions faster with AI, automation and Omni-Channel support. Learn more Service Cloud Voice Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM. Learn more Visual Remote Assistant Improve first-time fix rates with real-...
Create seamless customer service experiences that scale across voice, digital channels, and video—on the Salesforce Platform. Give your agents the AI-powered tools and customer context they need in a single console to deliver personalized service — no matter the channel. The result? Faster resolu...
trailhead back learning on trailhead skill up for the future from anywhere with trailhead, our free, online learning platform. explore trailhead trails explore guided learning paths to quickly learn in-demand skills. expert-led learning accelerate learning with access to ...
Omni-Channel是服务云中一个综合的客户服务解决方案,它可通过Salesforce控制台将工作实时正确的推送给相关的客服人员。 利用Omni-Channel通过Salesforce的记录去创建工作项目,然后将这些工作分配给空闲的客服代表。你可以自动分配大部分的Salesforce对象到队列中,如将个案,线索,聊天,以及SOS视频电话等推送给你的客服代表。
This tutorial just scratches the surface of the capabilities you can unleash with OmniScripts and DataRaptors. If you want to dig deeper, then be sure to check out theGet to Know OmniStudiotrail on Trailhead for more hands-on exercises that cover the full breadth of OmniStudio. ...