Learn how contact and call center software can deliver proactive, personalized service across all channels including phone, chatbots, and more — at scale.
salesforce有销售云(sales cloud),服务云(service cloud)等产品 其中产品卖出后,会从客户那有很多使用反馈和问题等。此时服务云就该登场了。 服务云就是在salesforce里存储好的客户数据,当电话打进来时,电…
Why Salesforce Service Cloud Voice for your call center Now that we’ve explored the ins and outs of call centers, it’s time to choose the right solution for your call center.Service Cloud Voiceintegrates voice conversations into the customer service workflow, enhancing the capabilities of your...
CGI’s Intelligent Call Center solution supports the customer service team by providing customer insights and improving operational efficiency. Learn more.
Enterprise.This is an advanced tier for Service Cloud with built-in AI, aself-service help centerand workflow automations. Subscriptions to Enterprise cost $165 per user, per month. Unlimited.This edition of Service Cloud includes 24/7 year-round support, plus chat and AI-powered chatbots. The...
service cloud voice for partner telephony を使用したスーパーバイザーによる聴取または割り込み エージェントが管理対象グループに属している场合、スーパーバイザーは、スーパーバイザーパネルを使用して有効な通话を监视できます。 有効な通话に対して [监...
服务云门户(Service Cloud Portal) 服务云门户是面向成千上万用户的客户门户。购买服务云门户许可证后,你可以将其分配给支持客户门户的联系人,以便大量用户可以登录到客户门户,而不影响其性能。(The Service Cloud portal is the Customer Portal intended for many thousands to millions of users. After you purchas...
Verified user of Salesforce Service Cloud Mar 22, 2024 Supportive analytics features but needs to improve in the area of pricing Pros "The product's initial setup phase was straightforward." Cons "The product's high price is an area of concern where improvements are required." ...
service solutions customer service management field service self-service experience omnichannel customer engagement customer service automation & process intelligent service operations customer service ai contact center voice & phone support employee service service cloud pricing what is customer service sof...
ServiceClassRegions Logic Apps Standard All Logic Apps regions except the following: - US Department of Defense (DoD) Power Automate Premium All Power Automate regions except the following: - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) Pow...