Customer feedback is the process of collecting, evaluating, and acting on the insights that your customers share. These can include learning about their thoughts, feelings, wants, needs, and overall experience of your brand. But to get the golden insights, you need to ask the right customer f...
Most managers have good intentions. Unfortunately, whether overworked, overwhelmed, or just figuring things out for the first time, they don't always have everything perfect for you and your 1 on 1s. It’s therefor up to you to decipher exactly which questions to ask your manager to get t...
Instead, they should ask for an evaluation without bias. How to write a good 360 feedback question In order to get the right data, 360 feedback review questions must be written in the right way. Here are some things to consider when choosing your questions: The framing of the question—...
Quantitative feedback allows you to track trends over time, compare feedback across the business and link feedback to KPIs, such as staff turnover costs, to demonstrate the return on investment (ROI) of your improvements. Use text fields to elicit rich detail and nuances about an employee’s...
The importance of employee engagement surveys for the workplace Key areas to focus on in staff engagement surveys How to calculate and interpret team survey scores The best employee engagement questions to ask your team Tips for automating the survey process ...
Here is a list of the top customer satisfaction questions you should ask your customers to gather incisive insights. Each category of questions serves a specific purpose in gathering feedback, whether it’s understanding overall satisfaction, deep-diving into industry-specific details, assessing event...
How to Write a Good Feedback Survey (by yourself) 1. Set your goals 2. Go for specific questions 3. Use simple language 4. Don’t lead the respondent Ideas for Creating Product Feedback Survey Questions 1. Ask open-ended questions ...
5 questions every boss should ask Since then, Cruzvergara started a habit of asking each person she manages five key questions in their first meeting: What do you want, need, and expect from your supervisor? What are your pet peeves? How do you like to receive positive feedback? How do...
Supporting remote employees is different, and in some ways harder, than employees in the office. But the right questions during your 1 on 1s can go a long way to helping them thrive. Read on to learn specifically crafted questions to ask remote employees on your team. ...
70+ E-commerce SurveyQuestions for Better Feedback I have divided this section into different subcategories to make it more scannable as per your objectives. Each category is based on the customer journey stage or behavior. So once you identify which touchpoints or interactions you want to target...