SOUTH AfricaMUNICIPAL servicesPUBLIC administrationDELIVERY of goodsLOCAL delivery servicesLOCAL governmentThis paper analyses poor service delivery at local government level, which is attributed to the politicisation of administrative components in municipalities, resulting in poor local governance. The public...
The paper dwells on the very current and topical issue of changing patterns and practices of public service delivery in Africa. The author offers a critical analysis and discussion on the extent to which public service delivery is being undertaken by the private sector (privatization) and executive...
Those living in self-help settlements often bear the brunt of the problem: paying high prices to receive water from informal suppliers and facing major problems getting to work on public transport. By the general standards of cities in Africa, Asia and Latin America, however, most poor people ...
In the information society the use of technology is becoming increasingly important. This is especially relevant to government institutions in South Africa (SA). In South Africa the public service is the sole supplier or provider of particular products or services that citizens in the country have ...
By the general standards of cities in Africa, Asia and Latin America, however, most poor people in Bogotá fare rather well. However, this was not always the case and the article describes how the city authorities, through a mixture of public and private enterprise, turned the servicing ...
Impact of performance management on service delivery in the South African public service From the advent of the democratic dispensation in South Africa in 1994 the transformation of the public sector has become one of the central priorities of government. The transformation of the public sector was ...
While the use of ICT is not widely dispersed in South Africa, globally, governments are becoming involved in ICT initiatives by developing "public access computer networks" to improve service delivery and increase citizen participation (Guthrie & Dutton, 1992). ICT "must be regarded as a pre-...
Electronic Mediated Administration andPublic Service Delivery in Nigeria The public service of any country is a major pillar in determining the development and stability of such country. This is because the public service is the engine for the processing of the vastly acquired and expanded government...
The transition to democracy in 1994 necessitated a complete revision of South Africa's public administrative system in order to meet the developmental challenges of service delivery needs. However, this transition also coincided with global reform initiatives that were taking place in the public sector...
This paper assesses how decentralization can contribute, if proper political and fiscal institutions are present, to improving service delivery in Asia. In other words, decentralization is an opportunity and a challenge at the same time. The paper presents the salient characteristics of decentralized go...