2009. Community development and service delivery in South Africa: Work, workers and challenges. Journal of Public Administration, 44 (3):435-450.Mubangizi, B. C. (2009). Community development and service delivery in South Africa: work, workers and challenges. Journal of public administration, ...
Service delivery and the war within: Wentworth, Durban, South Africaservice deliveryWentworthcolouredsidentityThe events and reflections recounted in this article draw from a larger project that sought to understand the notion of urban belonging in the post-apartheid city. In particular, the focus ...
These are examined along with the challenges faced by local government in promoting citizenship participation in service delivery within a decentralised system of governance. The article concludes with some recommendations on how citizen participation can be enhanced so as to make the 'public' visible ...
Impact of performance management on service delivery in the South African public service From the advent of the democratic dispensation in South Africa in 1994 the transformation of the public sector has become one of the central priorities of government. The transformation of the public sector was ...
Through the use of primary and secondary sources, the paper attempts to analyse how service delivery (protests) have impacted the ANC as a governing political party in South Africa. The paper adopts the neoliberalism theory to explain and project the ANC would lose its relevance in the next ...
deliveryandimprovethelivingstandardsofmajorityofthepeopleofSouthAfrica.Inthisregard,governmentmustseriouslyconsiderallmechanismsthathavehindereddeliveryandotherissues(thathavecontributedtogovernment’sslowdeliverypace)mustberevisited.Amongstotherchallengesistheissueofmanagingintergovernmentalrelations(IGR)inamoreeffectivean...
There continues to be high expectations of the government from the citizens of South Africa to improve the delivery of services , and hence the need to come up with comprehensive measures to alleviate the problem. This paper proposes the adoption of Internet of Things (IoT) technologies in enhan...
Local government in South Africa: twinning election campaigns and service delivery Since the promulgation of the Constitution of the Republic of South Africa, Act 108 of 1996 (the Constitution of the Republic of South Africa, 1996), the local government landscape has been transformed indefinitely. ...
The objectives of this article are twofold: To discuss the importance of harnessing appropriate ICT for enabling service delivery in municipal areas in South Africa; and To posit that from deploying appropriate ICT in a municipal area - for example, broadband services in the eThekwini Municipal ...
delivery,localgovernment,servicedeliveryprotests,accountabilityThisarticleexaminesservicedeliveryintheSouthAfricancontextandarguesthatwithouteffectivegovernance,servicedeliverycannotbeimprovedinmunicipalities.However.effectivegovernancealonewillnotendservicedeliveryillsinmunicipalities;butitisarguedthatservicedeliverycannotbe...