2010. Rebellion of the poor: South Africa's service delivery protests - a preliminary analysis. Review of African Political Economy, 37(123):25-40.Alexander, P. (2010). Rebellion of the Poor: South Africa's Service Delivery Protests - A Preliminary Analysis. Review of African Political ...
It is a story about service delivery, belonging and a deep sense of marginalisation.doi:10.1080/21528586.2016.1204245DesaiAshwinSouth African Review of Sociology
Many South African communities are still faced with numerous service delivery challenges over twenty-three years post democracy. This has led to numerous and often times, violent and destructive, service delivery protests. This phenomenon occurs mostly at the local (municipal) level of government and...
Ideology and agency in protest politics: Service delivery struggles in post-apartheid South Africa My aim in this dissertation is to explore the manner in which protest leaders in the post-apartheidcontext understand themselves and their actions against the backdrop of the socio-historical,political ...
South Africa’s national election was held on May 29, 2024. It was the toughest one yet for the African National Congress (ANC), the ruling party since 1994, which won only about 40 percent of the vote.
The South African government has initiated several ICT initiatives to enable its departments to improve and speed up service delivery to the public. Government departments have been endowed with a number of ICT tools to assist in this process. Despite these efforts, complaints about the lack of ...
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JOHANNESBURG, July 10 (Xinhua) -- South Africa's ruling African National Congress (ANC) has concluded its policy conference with recommendations to refine policy in education, health, science and technology and governance to improve performance, said an ANC official on Monday. ...
The aim of this research report is to identify the alternative service delivery models that could deliver effective and efficient services to the South African public in future. The current economic realities, the effects of globalisation, the potential for technological innovation and the public‟s...
“Looking at CSAT allows us to monitor any poor ratings and find out what happened,” Dawid explains. “Understanding if the rating was aimed at the delivery or the agent is important. As a customer support team, poor ratings that are down to delivery delays are outside of our control. ...