As part of the South African government's cooperative system, key stakeholders in municipalities ought to adopt an integrated approach to public service delivery. An integrated approach to public service delivery demands that local municipalities, together with relevant stakeholders, integrate processes and...
Putting the 'public' into public service delivery for social welfare in South Africa Int J Soc Welfare 2011: 20: 212–219 2010 The Author(s), International Journal of Social Welfare 2010 Blackwell Publishing Ltd and the International Journal of SocialWelfare. The privatisation of some essential ...
Transforming public service delivery within the Department of Public Service and Administration : the quest for good governanceThe post-1994 democratic government of the Republic of South Africa is faced with immense socio-economic challenges that emanate from decades of a discriminatory system of ...
Impact of performance management on service delivery in the South African public service From the advent of the democratic dispensation in South Africa in 1994 the transformation of the public sector has become one of the central priorities of government. The transformation of the public sector was ...
In others, the municipal government has a hand in its delivery. In still others, three or more entities coordinate its provision. Unlike sewage connections, waste removal, or piped water, not all councils or their mayors can affect electricity delivery. Citizens cannot directly tie this service ...
The South African Minister for Public Service and Administration, Lindiwe Sisulu, notes that "eGovernment is an essential component to improve service delivery for all," build an inclusive information society (IS) and to integrate government information systems that provide optimised service delivery ...
The question that it seeks to answer is whether the service delivery protests, increasingly becoming ubiquitous as democracy in South Africa matures, are a manifestation of the fact that the constitutional and legislative requirements for public participation are not being fully adhered to in managing ...
It is argued that the pre-1994 public service sector was racialised and highly politicised, as opposed to being people-centred and service delivery oriented. The transition to democracy in 1994 necessitated a complete revision of South Africa's public administrative system in order to meet the ...
The aim of this research report is to identify the alternative service delivery models that could deliver effective and efficient services to the South African public in future. The current economic realities, the effects of globalisation, the potential for technological innovation and the public‟s...
This paper uses post-apartheid development and structural adjustment policies as macro-case studies for investigating the politics of service delivery during the first decade of democracy in South Africa. It provides a sobering outlook on South Africa's development and democratisation potential by analysi...