Industry Compare your NPS Get started NPS benchmarks by industry Explore and compare NPS benchmarks for 20 industries. Each row shows the high, low, and average NPS in each industry along with the companies in the benchmark. You can also find answers to “What is a good NPS score?” ...
Master the Net Promoter Score (NPS) concept and its importance in customer satisfaction and loyalty. Learn how to calculate and interpret NPS to refine your customer experience strategy, boost brand advocacy, and drive long-term business success.
Based on our data from NPSBenchmarks.com, in this eBook you’ll learn the Net Promoter Score ranking of each one of those industries, the NPS leaders in each sector and the opportunities for growth. Become your industry’s NPS leader: Get an NPS industry overview of five key industries L...
Get the Net Promoter Score definition and the Net Promoter Score explained when you read about Net Promoter Score methodology. And get your NPS - FREE.
Knowing average Net Promoter Scores by industry can help organizations understand if an individual NPS is considered good in context. For example, if the typical score in a particular industry averages around a -10, an organization's individual score of -3 wouldn't be as bad by comparison. ...
Instead of obsessing over meeting the industry average or outscoring your competition, focus on improving your own score every year or quarter. Relationship vs. Transactional Net Promoter Score There are two main types of NPS feedback companies can gather: relationship and transactional NPS. ...
In 2011, theaverage Net Promoter Scorewas 21, with a range of -26 to +51. But keep in mind that to accurately measure your company’s position in the market, you’ll have to use anindustry NPS benchmarkfor NPS calculations. As NPS scores vary depending on the industry.How else could...
Net Promoter Score Benchmarks by Industries A good NPS often depends on the industry in which a business operates. Different sectors have varying average scores due to the nature of their products, services, and customer expectations. For example: ...
Net Promoter Score (NPS) is the industry gold standard for measuring customer satisfaction. Here’s a look at what it is and why it matters.
Net Promoter Score Benchmarks by Industries A good NPS often depends on the industry in which a business operates. Different sectors have varying average scores due to the nature of their products, services, and customer expectations. For example: ...