Net Promoter Score Benchmarks There are many online resources to provide your company with an NPS benchmark.Net Promoter Networkprovides the following list of Average NPS by Industry: Highest Scores: Department & Specialty Stores: 58 Brokerage & Investments: 45 ...
Industry Compare your NPS Get started NPS benchmarks by industry Explore and compare NPS benchmarks for 20 industries. Each row shows the high, low, and average NPS in each industry along with the companies in the benchmark. You can also find answers to “What is a good NPS score?” ...
While it can be useful to compare your NPS with other companies in your industry, the most important benchmark you should be focusing on is your own previous score. Instead of obsessing over meeting the industry average or outscoring your competition, focus on improving your own score every y...
Knowing average Net Promoter Scores by industry can help organizations understand if an individual NPS is considered good in context. For example, if the typical score in a particular industry averages around a -10, an organization's individual score of -3 wouldn't be as bad by comparison. L...
Net Promoter© Score (NPS) Question Highlight Question Signature Question Video Response Question Unmoderated User Testing Question Tree Testing Question Interview Selector Question Advanced Questions Pre-Made Qualtrics Library Questions Formatting Questions Formatting Answer Choices Page Breaks Respon...
However, it’s equally as important to look at the scores for your industry as a whole. In many sectors, a score in the 30s or 40s is something to aspire to. Theaverage score for department and speciality stores(58) is higher than for airlines (35), which in turn is higher than for...
Benchmark Performance Against Competitors: NPS also serves as a competitive benchmark. Companies can compare their NPS against the scores of their competitors or industry averages to gauge where they stand in terms of customer loyalty. This comparison can be pivotal for strategic planning, marketing...
Net Promoter Score Benchmarks by Industries A good NPS often depends on the industry in which a business operates. Different sectors have varying average scores due to the nature of their products, services, and customer expectations. For example: ...
Net Promoter Score Benchmarks by Industries A good NPS often depends on the industry in which a business operates. Different sectors have varying average scores due to the nature of their products, services, and customer expectations. For example: ...
02. Interpreting NPS in the context of your industry: The NPS score should be interpreted in the context of your specific industry. What may be considered a good NPS score in one industry might be average or below par in another. It’s crucial to benchmark your NPS against industry standar...