Learn how ITIL capacity and performance management reduces downtime, and find a detailed ITIL capacity plan template.
可用性管理(Availability management) 业务分析(Business analysis) 容量与性能管理(Capacity and performance management) 变更控制(Change control) 事件管理(Incident management) IT资产管理(IT asset management) 监控与事态管理(Monitoring and event management) 问题管理(Problem management) 发布管理(Release management)...
容量和性能管理(Capacity & Performance Management) 性能是指对系统,人员,团队,实践或服务所实现或提供的内容的度量。 服务连续性管理(Service Continuity Management) 服务连续性管理实践的目的是确保灾难发生时,服务的可用性和性能能够保持在足够的水平。本实路提供了一个框架机制,利用产生有效响应的能力来构建组织的弹...
Capacity 容量 99 Capacity and performance management 容量和性能管理 100 Capacity and performance management practice 容量和性能管理实践 101 Capacity Management 容量管理 102 Capacity Management Information System 容量管理信息系统 103 Capacity Plan 容量计划 104 Capacity Planning 容量规划 105 Capital ...
1.3 The structure and benefits of the ITIL®4 framework ITIL®4 框架的结构与益处 1.3.1 The ITIL®SVS ITIL®服务价值体系 1.3.2 The four dimensions model 四维度模型 2 Key concepts of service management 服务管理基本概念 2.1 Value and value co-creation ...
Service financial management Strategy management Supplier management Workforce and talent management Availability management Business analysis Capacity and performance management Change enablement Incident management IT asset management Monitoring and event management ...
Capacity and performance management Service continuity management Monitoring and event management Service desk Incident management Service request management Problem management Release management Change enablement Service validation and testing Service configuration management IT asset management 3.Technical management ...
Service management practicesThe service management practices in ITIL 4 include: Business analysis Service catalogue management Service design Service level management Availability management Capacity and performance management Service continuity management Monitoring and event management Service desk Incident ...
首先要搞清名字，ITIL新版不是V4，就是ITIL4，如果问考哪个，肯定考4啊！V3的考试应该基本都停了，...
5.2.1 Availability management 可用性管理 5.2.2 Business analysis 业务分析 5.2.3 Capacity and performance management 容量与性能管理 5.2.4 Change control 变更控制 5.2.5 Incident management 事件管理 5.2.6 IT asset management IT资产管理 5.2.7 Monitoring and event management 监控与事态管理 5.2.8 Proble...