ITIL Definition: ITIL (Information Technology Infrastructure Library) is the most welcoming approach to IT service management (ITSM) worldwide. The organized and structured approach ofITILdelivers efficientIT Service Management (ITSM)to enable businesses, manage risks, initiate affordable practices, raise ...
完成的CSI计划数量报告期间完成的CSI计划的数量 改进计划指标(Definition of Improvement Initiatives) CSI计划数量由服务和流程评估期间识别出的弱点导致的CSI计划的数量 完成CSI计划的数量报告期间完成的CSI计划的数量 03 ITIL 体系给出的管理指标相当详尽。艾威从中挑选了6 个最重要的IT管理指标,下面具体说一说。 1. ...
Servicemanagementisdefinedasthe:服务管理被定义为:服务管理被定义为Managementofservicestomeetthebusinessrequirements 管理服务以满足业务的需求 ISO20000-1:2005 2011-8-9 3 ISO/IEC20000-1:2005介绍 ServiceDeliveryProcesses服务交付过程 CapacityManagementServiceContinuityandAvailabilityManagementServiceLevelManagementService...
Customer-Centricity: ITIL's definition of a service highlights the customer as the central figure. This customer-centric approach fosters a culture where IT services are designed, delivered, and improved with the end-user in mind, ultimately enhancing customer satisfaction. Service Management Holistic ...
Definition of done 完工定义 234 Definition of ready 就绪定义 235 Definitive Media Library 最终媒介库 236 Deliver and support 交付和支持 237 Deliverable 交付物 238 Delivery channel 交付渠道 239 Demand 需求 240 Demand Management 需求管理 241 De** Cycle 戴明环 242 Dependency 依赖性 243...
(Service Catalogue Management) 服务级别管理(Service Level Management) 可用性管理(Availability Management) 容量管理(Capacity Management) IT服务连续性管理(IT Service Continuity Management) 信息安全管理(Information Security Management) 供应商管理(Supplier Management) 服务设计...
Which one of the following is the BEST definition of an event? A. Any change of state that has significance for the management of a configuration item (CI) or ITservice状态的任何变化,有一个配置项(CI)或IT服务管理的意义 B. An unplanned interruption to an IT service or a reduction in the...
(Module 3 Service Design)服务设计(Service Design)服务设计原理(Service Strategy Principles)服务设计流程(Service Strategy Processes)设计协调(Design Coordination)服务目录管理(Service Catalogue Management)服务级别管理(Service Level Management)可用性管理(Availability Management)容量管理(Capacity Management)IT服务连续...
Definition Importance Benefits Use Cases Software Modern IT systems employed by businesses are more complex than ever before. These networks have exponentially progressed over the past couple of decades and many organizations are now managing global customer bases that expect digital services to be availa...
BusinessManagementBusinessCaseBusinessManagement Capacity业务能力管理商业论证书Continuity业务连续性管理 SDSSContinualimpliesanactivitythatSSisundertakenonaphased,regularbasisaspartofaprocess.“Continual”应译为“持续性”。如可持续性发展，允许暂停。Continuousismoresuitableforthedefinitionofactivitiesintendedtooperatewithout...