Based on emotional labor theory, we aim to study the relationships between the dimensions of emotional labor (requirements and strategies), work engagement, and occupational identity in Portuguese police officers. Therefore, we intend to explore the possible effects of emotional labor both on work ...
Emile Durkheim | Theory, Legacy & Structural Functionalism 7:23 Classical Scientific School of Management 6:03 The Hawthorne Effect & Employee Productivity | Theory & Examples 8:05 Braverman's Labor & Monopoly Capital: Summary & Analysis Emotional Labor: Arlie Hochschild's Definition & Theori...
Emotional labor, occupational identity and work engagement in Portuguese police officers Based on emotional labor theory, we aim to study the relationships between the dimensions of emotional labor (requirements and strategies), work engagement... S Oliveira,C Carvalho,A Pinto,... - 《International ...
Based on the conservation of resources theory,this paper investigated the effect of emotional labor on employees' turnover intention by using data collected from 221 service firms' employees. Moreover,this paper examined the mediating effect of emotional exhaustion and the moderating effect of perceived...
However, following social identity theory, we argue that some effects of emotional labor are moderated by one's social and personal identities and that emotional labor stimulates pressures for the person to identify with the service role. Research implications for the micro, meso, and macro levels...
By studying hospitality employees while including an individual difference variable (i.e., NA), this research may shed new light on the psychological process of emotional labor and extend emotional labor theory in the field of hospitality. Leader–member exchange (LMX) theory focuses on the dyadic...
1)emotional labor strategy情绪劳动策略 1.The first was to examine the mediating effect of theemotional labor strategybetween emotional labor requirement and emotional exhaustion,and the second was to validate the dimensionality of emotional labor scale.文章目的是通过量表调查法来研究情绪劳动要求、情绪劳动...
Google Share on Facebook Lability (redirected fromEmotional lability) Dictionary Medical Related to Emotional lability:aphasia [lə′bil·əd·ē] (psychology) Very rapid fluctuations in intensity and modality of emotions; seen in the affective reaction or in certain organic brain disorders. ...
Using emotional labor theory as a theoretical framework, we hypothesized that individuals who worked on the streets solely to earn money to buy drugs would experience the highest levels of emotional exhaustion and the lowest levels of job satisfaction. We predicted these effects would be most ...
This study examines the emotional labor process, operationalized as surface acting and deep acting, as performed by hotel employees in Sabah, Malaysia. It also investigates the influence of emotional labor on emotional exhaustion, and the potential role of co-worker support in moderating the proposed...