Based on emotional labor theory, we aim to study the relationships between the dimensions of emotional labor (requirements and strategies), work engagement, and occupational identity in Portuguese police officers. Therefore, we intend to explore the possible effects of emotional labor both on work ...
The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., ...
2.The Effect of Emotional Labor on Service Workers Job Burnout;服务行业员工情绪工作对工作倦怠的影响研究 3."Emotional Work" Theory Models and Strategies;情绪工作的理论模型及策略研究综述 4.A Study on the Relationsh between Emotional Work and Job Involvement in Service Industry服务人员情绪工作与工作投...
1.The first was to examine the mediating effect of theemotional labor strategybetween emotional labor requirement and emotional exhaustion,and the second was to validate the dimensionality of emotional labor scale.文章目的是通过量表调查法来研究情绪劳动要求、情绪劳动策略和情绪耗竭之间的关系,以及验证情绪劳...
and sometimes she would even play with the tape used to seal the cardboard boxes carrying the bodies. Zhang also began to question her own theory. After all, Guofang was only young and had cerebral palsy, a condition that they believed could impair her cognitive development. The caregivers’...
EDOL attempts to be a meso or cross-level theory (House, Rousseau, & Thomas-Hunt, 1995), by connecting the study of emotion at the individual and group levels. The term EDOL was first used by Van Maanen and Kunda (1989), who argued that “[a]n emotional division of labor attaches ...
1. Emotional labor and emotional exhaustion Emotional labor refers to the process of regulating emotion in service of one's occupational role (Grandey & Sayre, 2019; Hochschild, 1983). According to emotional labor theory (Grandey & Gabriel, 2015; Grandey & Melloy, 2017), emotion regulation is...
Besides, her achievements and successes, Russel’s work have had a profound influence on sociological thought and theory. Her work surrounding the sociology of emotion helps to understand how emotions, “offer a special vision of how we experience and appraise social settings, and (…) how [they...
andbattling emotions.The inductive findings of this study resonated with aspects of emotional labour theory. Thus, this discussion will position the themes in relation to the theory of emotional labour. Emotional labour played a large part in the response to child abuse and occurred across three ...
Are there gendered linguistic nuances to emotional labor that mask meanings? What is the influence of national culture? To answer, we compare the degree to which women and men respond similarly to questions about how they perform the emotive aspects of their jobs. Results show that culture and ...