To address this, the current call center simulation study utilized continuous rating methodology (e.g., Ruef & Levenson, 2007) to assess three key questions, each of which was a new contribution to the emotional labor literature. The first question assessed the within-episode relationship of ...
How can emotional labor affect relationships? When emotional labor isn’t fairly managed in a relationship, it can lead to exhaustion and feelings of resentment. If one partner is constantly managing the emotional needs of everyone in the household—keeping track of birthday party invitations, puttin...
RegisterLog in Sign up with one click: Facebook Twitter Google Share on Facebook emotional labour (redirected fromEmotional labor) Encyclopedia Wikipedia emotional labour n (Professions) work that requires good interpersonal skills Collins English Dictionary – Complete and Unabridged, 12th Edition 2014 ...
To clarify inconsistent results of the relationship between emotional labor and job satisfaction, this study incorporates emotional intelligence as the mediator in a sample of public service employees in South Korea. Theoretically, those who perform emotional labor are more highly satisfied with their ...
etds.nkuht.edu.tw|基于96个网页 3. 情绪勞务 情绪勞务(emotional labor)乃指人际接触过程中,为展现符合期待之印象工作,修饰自我情绪的表层行动以及控制内在感受以 … www.pdfio.com|基于32个网页 更多释义 例句
This chapter addresses how emotional labor relates to effort; an important mediator in the relationship between emotional labor strategies and important outcomes. To better understand how effort functions in these relationships, a new way of understanding emotional labor strategies is considered. This new...
BurnoutIn this study, the relationship between burnout and emotional labor which is defined as effort, planning and control that is required to demonstrate the desired behavior to be performed organizationaldoi:10.1007/978-3-319-22593-7_35Derya Ozilhan Ozbey...
Service with a smile? Engagement is a better predictor of job satisfaction than emotional intelligence The current study examined the relationship between ability emotional intelligence, emotional labor strategies, work engagement and job satisfaction in 133 ... LJ Swancott,SK Davis - 《Current Psycholo...
a软件测试在未来5年内发展将十分迅速,属于朝阳行业; The software test will develop in the future 5 years extremely is rapid, belongs to the Chaoyang profession;[translate] ado not put in the hard emotional labor needed to build a stong relationship. do not put in the hard emotional labor neede...
Results: It was found that: (a) emotional labor had a positive effect on burnout, while social support and emotional intelligence had negative effects on burnout; (b) social support and emotional intelligence moderated the relationship between emotional labor and burnout, and (c) social support ...