Keywords: coworker communication; emotion labor; emotion and work; emotional intelligence; organizational behavior; organizational communication; organizational theory; positive organizational communication; workplace bullyingdoi:10.1002/9781118955567.wbieoc068Sarah E. Riforgiate...
Emotion work occurs when one has to work with people as it is done in the service sector which has now reached 59% of the European workforce (Paoli, 1997). The article starts with a definition of emotional labor or emotion work and related concepts. I will then summarize research on ...
In doing so, it aims to shape and define emerging debates around these issues within both the academic and practitioner communities.About this journal Editorial board Submitting articles Topics covered include Emotional labour and emotion work Emotional intelligence Emotion and social organisation ...
Time bind refers to the contradictory pull of family values and work ethics on a person's time. While many working people state that family is the most important aspect of their lives, they also spend the majority of their time at work. Hochschild states that in order to cope with this ...
Men and women tour leaders neither differed significantly in their emotional labor performance nor in their role performance. Women and men tour leaders displayed similar levels of deep acting. However, men put more effort into surface acting than women. Moreover, men and women were motivated by ...
to those of professional first responders dealing with extreme trauma on a regular basis. The teachers’ attributions and ways of reporting their experiences resonated with emotional labor and emotion work perspectives, and demonstrated their commitment to caring for their students as their priority goal...
“happy” and “satisfied” with their work lives far more often than not, and who hold relatively privileged positions in language teaching (three quarters of them had full-time positions in which they worked at only one location), we still find that emotion labor is part of their daily ...
11.Experience: The Psychological Entity of Emotion--A Theoretical Perspective of Individual Emotional Development;体验是情绪的心理实体——个体情绪发展的理论探讨 12."Emotional Work" Theory Models and Strategies;情绪工作的理论模型及策略研究综述 13.Theoretic Framework of Neural Methods of Positive/negative ...
Such LMX, in turn, mediates the association between leader IEM strategies and work outcomes: OCBIs and job satisfaction (see Fig. 1 for a graphical description). Interpersonal Emotion Management Strategies Interpersonal emotion management (IEM) strategies derive from Gross (1998) work on emotion ...
4) emotional work 情绪工作 1. Since the conception ofemotional work(or emotional labor) has been firstly proposed by the socialist Hochschild(1983),interest in the study of "emotional work" has been stirred up and "emotional work" has gradually become the focus of Organizational Behavior. ...