The Sociology of Emotional Labordoi:10.1146/annurev-soc-070308-115944Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines.Social Science Electronic Publishing...
Define Emotional labor. Emotional labor synonyms, Emotional labor pronunciation, Emotional labor translation, English dictionary definition of Emotional labor. n work that requires good interpersonal skills Collins English Dictionary – Complete and Unab
The sociology of emotions has been applied to various workplace relationships and interactions. Following the study of Hochschild on flight attendants, other scholars that supported the theory such as Robin Leidner and Jennifer Pierce have examined the display of emotions and what influences them in ...
I also address substantive advances including an analysis of specific emotions and emotions as they relate to economic activity and labor. Finally, I discuss some innovative developments that show promise for future research in the area. Overall, the sociology of emotions remains an active area of ...
Arlie Hochschild is a professor of sociology at the University of California, Berkely. Her theory of emotion concerns 3 new terms; emotional labor, feeling rules, and time bind. Hochschild agrees with the idea that emotions are learned through experience and are based on social norms and expectat...
(2nd ed), University of California Press, Berkeley, CA (2002) Google Scholar 28 A.S. Wharton The sociology of emotional labor Annu Rev Sociol, 35 (2009), p. 18 Google Scholar 29 E.B. Larson, X. Yao Clinical empathy as emotional labor in the patient-physician relationship JAMA, 293 (...
As the service sector of most advanced economies expands (especially personal services) the number of people (often women) involved in emotional labour processes continues to rise. Collins Dictionary of Sociology, 3rd ed. © HarperCollins Publishers 2000...
图书标签:sociologylabor Emotional Labor in the Service Economy 2024 pdf epub mobi 电子书 图书描述 In today s service economy, many jobs require that applicants have a smiling face, helpful disposition and the ability to interact in a friendly manner with others. Or in the case of law enforceme...
R Garot - 《Contemporary Sociology》 被引量: 19发表: 2010年 Individual and organizational perspectives on emotion management and display A conceptual model of the effects of emotional labor strategies on customer outcomes. In W.J. Zerbe, N. M. Ashkanasy, & C. E. J. Hartel (Eds... WJ ...
The concept of emotional labor was introduced by Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85(3), 551–575, Hochschild, A. R. (1983). The managed heart: The commercialization of human feeling. Berkeley: University of Califo...