Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamlineworkflowsand find key articles, topics and experts to support customer service agents. The purpose is to foster ...
Everyone's talking about the 'cloud' - but what is cloud computing and what are the benefits? Salesforce explain why businesses are moving to the cloud.
What does Salesforce do? Learn about the company and its digital labor platform, what its software is used for, and how Salesforce works.
Salesforce Marketing Cloud is a platform wherein relevant and personalized journeys are delivered across various devices and channels. In this section of the Salesforce tutorial, you will be introduced to Salesforce Marketing Cloud, along with the related details of why you should choose the same....
A sales process is a streamlined approach to managing a sales team's activities, from lead generation to closing deals. Learn more about Sales processes in Salesforce through this blog.
Independent Software Vendors (ISVs) A company that offers its software service on a cloud marketplace such as Salesforce AppExchange, Amazon Web Services, and Microsoft Azure comes under Independent Software Vendor or ISV. In the Salesforce cloud, th
Salesforce CRM offers standard functionality like sales process automation, email automation, storing data in one place, and many more, which are pre-build on the platform and are available in sales cloud, service cloud, analytics, and marketing cloud. ...
What to Consider Before Upgrading Your Salesforce Sales Cloud or Service Cloud Lightning EditionAdnan ZijadicJo Liversidge
Salesforce is a cloud computing provider offering software as a service (SaaS), one of the three cloud computing service categories. Salesforce Lightning comprises a collection of tools and technologies behind a significant upgrade to the Salesforce1 Platform (now known as App Cloud), the company...
Digital Engagement from the agent’s point of view in the Service Cloud console. How Much Does Digital Engagement Cost? Digital Engagement is an add-on product that comes at an additionalcost. Each user that needs access will need their own licence. You’ll also need WhatsApp credits (if ...