Service Cloud is a popular Salesforce product that is designed specifically for CRM. Built on the Salesforce Platform, Service Cloud enables users to automate service processes, streamlineworkflowsand find key articles, topics and experts to support customer service agents. The purpose is to foster ...
Customer service is the support you offer your customers, both before and after they buy and use your products or services.
Watch commerce demoLearn about Commerce Cloud Many Salesforce products. One integrated platform. Our complete product portfolio includes CRM apps for sales, service, marketing, commerce and more with trusted AI and data on one integrated platform. Whatever size your business, whatever your industry, ...
Salesforce Service Cloud is designed to help service businesses optimize their service centers and resolve cases fast. With thiscustomer supportplatform, service organizations can buildomnichannelcontact centers, so customers can choose their preferred channel for communications with the business. Also, cus...
What to Consider Before Upgrading Your Salesforce Sales Cloud or Service Cloud Lightning EditionAdnan ZijadicJo Liversidge
This blog talks about the Salesforce marketing cloud, which helps create and manage marketing automation and customer journeys across multiple channels.
Configero is an expert in SalesForce platform and in CRM. We build a plan for continuous improvement. We are here to answer any of your questions.
A sales process is a streamlined approach to managing a sales team's activities, from lead generation to closing deals. Learn more about Sales processes in Salesforce through this blog.
What is Serverless? Serverless 是一种云原生开发模型,可使开发人员专注构建和运行应用,而无需管理服务器,主要分为FaaS(函数即服务)和BaaS(后端即服务)。 Serverless 直译为“无服务器”,但实际上仍然有服务器,但它们已从应用开发中抽离了出来。由云提供商负责置备、维护和扩展服务器基础架构等例行工作。开发人员则...
What is approval process in Salesforce with example? One example scenario involves a customer trying to update account owner. He wants to change contact address but he isn't authorized to do so. Since his role is Customer Service Representative, you may want to block this kind of updates. ...