In summary, there is not a single answer to the question ‘what is a good NPS?’; it very much depends on your perspective. Our advice is to take moving your NPS one step at a time. It takes a lot of time and work to make big shifts in your NPS score and likely significant inve...
What is a good NPS score? According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. If your score is below zero, it's c...
The NPS is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result is a score that ranges from -100 to 100. What Is A Good NPS Score? A good NPS is generally considered (by Bain & Co) to be above 50, while scores of 70 or higher are...
Get our free Net Promoter Score template Instant dowload Related resources Customer Satisfaction CSAT vs NPS 10 min read NPS Improving your Net Promoter Score (NPS) 11 min read NPS What is a good Net Promoter Score? 10 min read NPS The NPS Question 9 min read SEE MORE...
Knowing what a “good NPS” is the world over quickly becomes difficult. However, a rule of thumb for those looking for guidance: As a general rule in New Zealand and Australia, you should aim for an average NPS of 30. Related content:How do you calculate a Net Promoter Score?
What is a good NPS? How to Snag a Great NPS Score What is a Net Promoter Score? A Net Promoter Score (also called an NPS score) is a metric used to measure how likely a customer is to recommend your business to another person. You calculate the score by ask...
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Is it bad? Not necessarily! But wait, before we explore what is a good NPS score, let’s first explore the two ways of approaching a good NPS score. Absolute and Relative NPS To determine whether your NPS score is “good”, there are two ways of thinking about your NPS: 1. Absolute...
What is a good NPS score? Given the available -100 to +100 range, any score above 0 reads as ‘good’ because it indicates that a business has more promoters than detractors. Top-notch companies generally have an NPS of 70 and above, but if you think this is the domain of all big,...
To know what is a good NPS score, you need to understand a few things – If the NPS score is less than 0 (zero), or if it’s negative, it should be a cause of concern to the business. A positive NPS score, no matter what it is, should be seen as some level of loyalty. ...