The result is a score that ranges from -100 to 100. What Is A Good NPS Score? A good NPS is generally considered (by Bain & Co) to be above 50, while scores of 70 or higher are considered exceptional — but you know what we have to say to that? It depends! There are a few...
What is a good Net Promoter Score? Find your NPS industry benchmarks and uncover what’s a healthy NPS score for your sector and business.
Absolute NPS: What’s a Good NPS Score? As a thumb rule, if the NPS score is less than 0, it is a cause for worry as it is a negative NPS score. And an NPS score above 0 is considered okay as it is a positive NPS score, but it still has some further categorization, let’s ...
What is a good NPS score? According to our global benchmark data, which accounts for the NPS of more than 150,000 organizations, the average score is +32. If your score is below zero, it's con...
What are NPS detractors? Detractors are respondents giving a 0-6 score. Detractors are unsatisfied customers who won't buy from you again. They're likely to switch to your competition and share their negative opinions, which might drive potential customers away. What is a good Net Promoter Sc...
What is a good NPS score? Given the available -100 to +100 range, any score above 0 reads as ‘good’ because it indicates that a business has more promoters than detractors. Top-notch companies generally have an NPS of 70 and above, but if you think this is the domain of all big,...
This is a question that we frequently get asked by our clients. It seems like an important one; if you have just surveyed many of your customers to measure NPS you need to know what this number really means. However the answer to this question is not str
NPS Scores by Industry What is a good NPS? How to Snag a Great NPS Score What is a Net Promoter Score? A Net Promoter Score (also called an NPS score) is a metric used to measure how likely a customer is to recommend your business to another person. You calculate the score by askin...
What is a good NPS score? [NPS scores by industry] Unsurprisingly, NPS scores vary wildly by industry. Looking at your absolute NPS score independent of the industry you’re in is a fool’s errand. A score of +30 might be fantastic in some sectors and abysmal in others.Benchmarking agai...
What is a good NPS score? The creators of the NPS score,Bain & Company, say that a good NPS score is anything above 0. However, our recommendation would be to strive to be above 50. Remember, NPS is simply an indicator of your overall customer experience. So, the higher your score ...