When researching how to improve service delivery in public sector, public trust intechnology and governmentmust be considered.Only 21% of consumerstrust established global brands to keep their data secure. Because of this, a focus on secure technology is the key to moving forward as the public s...
The objective of the study was to assess the influence of career development on service delivery among the trained personnel. The study sought to investigate the challenges faced by the trained personnel in advancing after being developed and the influence it has on service delivery. The target ...
improve how the government delivers services to citizens -- including funded pilots for improved service delivery, dashboards reporting on delivery and customer service, and new role creation and recruiting energy. But is this great work in the public sector enough to meet Americans' growing ...
The study applies SERVQUAL to measure service quality in the new and old public management agencies in Jamaica.; Arguably the predominant purpose behind the new public management reforms in Jamaica and the rest of the Commonwealth is improved service quality delivery. The theory is...
The paper was premised on the perceived importance and role of the online platform in the prompt payment of corporate tax as its efficiency in increasing compliance while decreasing the level of tax evasion by corporate bodies. A related challenge that is increasingly being faced by users of ...
Painter, Martin, and Ka Ho Mok (2010), Reasserting the Public in Public Service Delivery: The De-privatization and De-marketization of Education in China, in: M. Ramesh, Eduardo Araral Jr, and Xun Wu (eds), Reasserting the Public in Public Services, London: Routledge, 137- 158....
Practical implications – Public sector efforts to improve service delivery should address possible material barriers affecting service delivery and pay more attention to employee needs. The efficacy of quantitative performance targets should be re-examined. Originality/value – The outcomes of a public ...
Client Satisfaction with Service Delivery in the Health Sector: The Case of Agogo Presbyterian Hospital The government had mainly provided health delivery in Ghana; this did not leave room for so much client (patient) specifications and demand. Recent times have however seen the emergence of some ...
Efforts to improve the delivery of public services with ICT are older than the recent explosion of the Internet and the emergence of the concept of e-Government. Innovative Electronic Service Delivery could well become a driver of the modernisation process in government. The opportunities are still...
aIn the public sector the purpose is generally concerned with the delivery of a service or with the delivery of a beneficial outcome in the public interest 正在翻译,请等待...[translate]