An evaluation of the quality of customer service delivery offered by the East London public transport commuter rail service provider (operated by Metrorail) The aim of this survey is to evaluate the quality of customer service delivery offered by the East London public transport commuter rail servic...
Thanks to the development of digital technologies and their applications in public service delivery, ratings by citizens of service quality have been trans
The motivation of CHWs to engage in public health service delivery was influenced by the whole range of health sector reform [96]. In 2009, a new health-care reform was launched aiming to achieve universal health coverage. This health-care reform dramatically reduced the income of village doctor...
Public sector service delivery is vital in ensuring that priorities determined by government are met. Maintenance is a vital function in the management of public sector physical assets. The goal is not only to ensure that such assets operate as intended but also, that they remain in good conditi...
The characteristics and often complex nature of public services (discussed elsewhere in this article), together with the vulnerability of many service users, requires government to establish independent regulatory frameworks for public services delivery. These comprise initial accreditation or licensing of ...
Strategic Management for Public Services Delivery 期刊名称: International Journal of Leadership in Public Services 作者: Lane,Jan‐Erik 年份: 2008年 期号: 第3期 关键词: Strategic management;New public management;Public sector;Organisation;Public services 摘要:After the many years of public-sector ...
Public Service TaskCenter 1.2.1 Product Documents 01 2017-08-31 Public Service Task Center 1.2.0 Product Documents 01 2017-05-27 Public Service Task Center 1.1.9 Product Documents 01 2017-05-02 Public Service Task Center 1.1.8 Product Documents 01 2017-04-01 Public Service Task Center...
Engaging Public Sector Clients: From Service‐Delivery to Co‐production by John Alforddoi:10.1111/j.1467-8500.2012.00752_2.xJanet R. McColl-KennedyMcColl-Kennedy, J. R. (2012). Engaging Public Sector Clients: From Service-Deliv- ery to Co-production by John Alford. Australian Journal of ...
and the nature of public service delivery. One of the most persistent and widely shared critiques of the popular public-private partnerships concerns the lack of accountability. Public value management has a distinctive understanding of the challenges of efficiency, accountability, and equity. TPM and...
Germany and two French research collections INRA-CIRM-BP in Tours and CIRM-BIA, Rennes), aiming to improve, coordinate and validate microbial resource center (MRC) delivery to European and International researchers from both public and private sectors (Box11.4). ...