“The reality of the public sector today is that it is assessed by the efficiency of its service delivery. No longer is the effectiveness of the public sector measured by the revenue it generates or the employment it provides…”–R Chandrashekhar, Additional Secretary, eGovernance, Government o...
2000. New modes of service delivery in the public sector: Commercialising government services. International Journal of Public Sector Management 13 (2/3): 206-21.Brown, K., Neal, R., & Parker, R. (2000). New modes of service delivery in the public sector: commercialising government ...
The objective of the paper was to examine the impact of ICT on the level of revenue generation efforts of the FIRS and the level of tax evasion in Nigeria. Technology acceptance model was used as theoretical framework of analysis. The paper adopted survey and descriptive research design to ...
The impact of Information and Communication Technologies (ICTs) on public sector service delivery is immense as evidenced in Kazakhstan, a post-Soviet republic, and beyond. This article critically examines the trajectories of e-government implementation for public sector service delivery in Kazakhstan. ...
Telecommunications And Networks Related Reports Service Delivery Platform (SDP) - Global Strategic Business Report Report 199 Pages December 2024 Global From €5334 Service Delivery Platform Global Market Insights 2024, Analysis and Forecast to 2029, by Market Participants, Regions, Technology, Application...
"The findings, highlighted in this report may serve as a basis for an action plan to improve service delivery in the county's public health sector. The study will provide a foundation for empowering the citizens to increasingly demand for better service delivery in the public health sector. The...
engagingpublicsectorclientsfromservice-deliverytoco-productionbyjohn 系统标签: alfordengagingclientsservicepublicsector 94BookReviewsMarch2012 coalitiongovernmentgeneratedanewimper- ativeforpoliticalcoordination;thekeystrat- egywasa‘thickening’ofpoliticalappointees indepartments,especiallytheprimeminister’s office.InDen...
How does bribery affect public service delivery: Micro-evidence from service users and public officials in Peru. Policy Research Working Paper 4492. Washington DC: World Bank. Available at http://elibrary.worldbank.org/doi/pdf/10.1596/1813-9450-4492. Accessed 1 April 2014....
The study applies SERVQUAL to measure service quality in the new and old public management agencies in Jamaica.; Arguably the predominant purpose behind the new public management reforms in Jamaica and the rest of the Commonwealth is improved service quality delivery. The theory is...
The paper deals with private- as opposed to public-sector delivery of urban services. The focus is on the delivery of public transport (bus) services in Dar Es Salaam city in Tanzania. The main objectives of the paper are threefold: firstly, to present the benefits accruing from private sect...