The study surveys the opinion of 400 customers of two public-sector banks and two private-sector banks (100 from each bank). MANOVA and factor analysis have been used for having insights in the service delivery quality provided by the sample banks. The population studied here is urban ...
GDPR and Its Impact on Service Delivery has been timed to ascertain the readiness of the public sector in its preparation for new legislation. The report analyses how organisations can seek a balance between regulation and customer service delivery. Download your copy and discov...
Electronic services in the public sector: a conceptual framework Gov. Inf .Q, 30 (2) (2013), pp. 163-172, 10.1016/j.giq.2012.10.005 View PDFView articleView in ScopusGoogle Scholar Fan and Jin, 2016 B.N Fan, J Jin The impact of public service delivery on perceived public service per...
Changing community health service delivery in economically less-developed rural areas in China: Impact on service use and satisfaction To evaluate the impact of a model of rural community health service (CHS) on the use and acceptability of primary healthcare services. Quasi-experimental. ... Y ...
Question Identify ways in which to measure the impact of PFM reforms on service delivery performance. Summary Key findings At present there are no reliable, accurate tools that isolate and assess the impact of Public Financial Management (PFM) reforms on service delivery performance. This is due ...
The banking sector experiences notable effects on service delivery as a result of technological innovation, leading to enhancements in efficiency, customer service, and overall performance [4]. Retail banks are obligated to maximize shareholder returns and wealth. They can only achieve this desired ...
would negatively impact on service delivery. unesdoc.unesco.org 只有出于特殊、确凿无疑的原因,才允许豁免竞争程序,例如顾问的服务工作特殊; 顾问是在质量和成本上唯一可以接受的提供所需专业知识的人选;或者在紧急情况中(例 如,冲突后和灾难后),这时往往时间紧迫,寻找三位候选人将对 提 供服务产生不 利影响。
Efficiency and equity are cornerstones in rational service delivery in the public sector. This paper benchmarks efficiency and equity in public spending on health, education and social protection in a broad group of ADB member economies.doi:10.2139/ssrn.2707470Asian Development Bank...
In this study we evaluated the referral transport services in Haryana, i.e. Haryana Swasthya Vaahan Sewa (HSVS), now known as National Ambulance Service (NAS), to assess the extent and pattern of utilization, and to ascertain its effect on public sector institutional deliveries. Methods: ...
In a world of slowing revenue growth but increasing demand for infrastructure investment, Bain Capex Impact addresses telecom executives' challenge of maintaining the industry's target capital intensity ratio, helping them prioritize capital expenditures that improve their strategic position and enable ...