June 3, 2024 Invest the time to improve your knowledge base and reap the rewards as AI helps your customer service team be more productive. Digital Transformation Future of Work Customer Data Cloud Get the latest articles in your inbox. Subscribe...
Learn how contact and call center software can deliver proactive, personalized service across all channels including phone, chatbots, and more — at scale.
Salesforce Knowledge Base is a knowledge management system that you can use to resolve customer queries and queries from external and internal employees. Salesforce Knowledge Base is a self-serve online repository of articles about a product, service, or topic. In a knowledge base, various authors...
articles and other documentation. Agents can check Service Cloud'sAI-powered recommendationsto surface these documents in the Help Center or in the Service Console. By doing so, they can find the information needed to resolve a customer's concern. Managers can set up the knowledge base so custom...
Self-Service Options Beyond case management, Service Cloud has several features to help deflect cases and provide self-service options to your customers. Lightning Knowledge: Easily build a knowledge base within Salesforce to provide easy answers and critical information. You can make a public knowled...
Salesforce 领先的 CRM 平台,涵盖销售云、服务云和平台云,以及中国专属功能互连网关现已正式发布,它们在中国均托管在阿里云上。 借助互联网关满足本地市场需求。 互联网关是一套专为中国地区提供的产品和集成功能,可以将阿里云上的 Salesforce 与本地应用、渠道和服务深度关联起来。品牌可以通过 Customer 360 解锁中国...
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Service Process Automation Service Process Studio Users can now select relevant fields of any object to store the base data attribute details of a service process. Transaction Dispute templates can be used to quickly and easily create a service process definition for handling transaction disputes. ...
SalesforceServiceCloudLinkedServicewithParameters(Map<String,ParameterSpecification> parameters) Set the parameters property: Parameters for linked service. SalesforceServiceCloudLinkedServicewithPassword(SecretBase password) Set the password property: The password for Basic authentication of the...
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