Close Request Close the return request if you plan on providing a refund without requiring the items return or if you decide not to accept a return (for example if the request is outside of the return policy). Select the reason for closing the request and provide comments to the buyer. O...
Our findings also highlight that the pronounced influence of refund-demand sensitivity reveals that customers are highly responsive to RSC policy, particularly when evaluating substitute products. Shopee's approach to RSC, while showing relative insensitivity to fluctuations in price and shipping fee ...