买家发起了退货退款(RR, Return and Refund)买家拒收或订单派送不成功（RTS, Return To Shipper)二、国内退货流程 国内退货主要针对属于 超材/包装不符/违禁品等情形下的包裹，被仓库拦截后会做退回处理。流程如下：步骤一：订单会被系统取消；步骤二：Shopee在系统查询卖家退货地址（seller
1)buyer return address(买家退货地址):这是当地指定退货点的地址,供买家退回的时候使用,请注意此地址这是系统默认的,卖家不可以更改也无需更改。 2)seller return address(卖家退货地址):这是需要您填写的退货地址,请注意一定要正确填写,否则产生了买家退货或者是仓库异常件,没有正确的地址或者联系方式就无法退回,...
Buyers can either ask for a Refund Only or a Return & Refund, depending on their issue. If a seller disagrees with Shopee's decision, they can dispute it by providing valid proof. Shopee allows refunds and returns under these conditions: The item is defective, damaged, or significantly ...
关于退货/退款流程 如果买方未从卖方那里收到产品,或者收到的产品有误,损坏或有缺陷,则买方可以要求退货/退款。 shopee官网原文详情: About the return/refund process A buyer can request for a return/refund in cases of non-receipt where he/she does not receive the product from the seller, or if th...
Return & Refund Shopee Mall Return & Refund Contact Us ABOUT SHOPEE About Us Shopee Careers Policies Shopee Privacy Policy Shopee Blog Shopee Mall Seller Centre Shopee Seller Mentors Flash Deals Media Contact Shopee Ambassador Programme PAYMENT LOGISTICS FOLLOW US Facebook Instagram LinkedIn SHOPEE APP...
In cases where there are valid reasons for a seller to deny a buyer's return/refund request, Shopee encourages sellers to chat with the buyer and attempt to reach an agreement. If the seller and buyer are unable to come to an agreement, or if a buyer is requesting a refund due to non...
2. Seller is not responsive to my inquiries – The buyer has not received a response from the seller regarding their Return/Refund inquiry. 3. Modify existing order (color, size, voucher, etc.) – The buyer wants to adjust their order, such as changing the variation, quantity, or applying...
Return & Refund Shopee Mall Return & Refund Contact Us ABOUT SHOPEE About Us Shopee Careers Shopee Policies Privacy Policy Shopee Blog Shopee Mall Seller Centre Shopee Seller Mentors Flash Deals Media Contact Shopee Ambassador Programme PAYMENT LOGISTICS FOLLOW US Facebook Instagram LinkedIn SHOPEE APP...
Return/Refund-申请了退款退货的订单 2、Check Details-查看该订单的详细信息,包括付款金额/付款方式/订单状态/物流选项; 活动中心页面介绍 卖家可参与的活动有五种类型,分别为: 1、Paid Ads(关键词付费广告) 2、My Discount Promotion(折扣促销活动)
RR:Return and refund-退货退款流程 AWB:Air WayBill-运单 AWB即面单,在卖家出货的流程中,可以将运单使用热敏打印机打印出来(尺寸10cm*10cm),最后将打印好的运送标签贴到包裹表面,即可实际发货,送往仓库。 CRR:Chat Response Rate-聊天回复率/聊天回应率 ...