After receiving the return, the seller needs to conduct a quality inspection on the goods. If the goods meet the return criteria, the seller will provide a refund, exchange or repair service according to the situation. Re-listing For returned goods that have passed the inspection, the seller ...
Note: The customer can press the “Extend Shopee Guarantee” or “Request Return/Refund” option if an order does not arrive within the expected timeframe or in the appropriate condition. The client can also request a return or refund for items that aren’t COD if the order hasn’t arrived...
Make sure that the buyer is eligible for a refund based on your return policy. Accept or decline the refund request. If you accept the refund request, you will need to issue the refund within 3 business days. If you decline the refund request, you will need to provide the buyer with a...
建议您先尝试与买家沟通,如果已经合并,请先确认配送状况,并告知买家在收到货后取消退款/退货申请(原因:未收到商品)。请特别留意,如果您没有在买家提出的退款/退货申请(原因:未收到商品)后的4回复做任何回应,虾皮会退给给买家。 如果您尚未取消,请在App中点选“申请重新提交/退货”,虾皮会进行转换流程。请特别留...
Shopee will send a payment request email to sellers who fulfill the conditions of the payment cycle. A. Sellers are required to complete the transfer action within 5 business days of receiving the email. B. All sellers who fail to pay the specified amount within the specif...
Do read the terms of cancellation and return before making your purchase final. The Help section on the website has a wealth of content to assist new buyers and sellers on common questions. For complaints or queries on payment, cancellation, refund, or others, reach the Shopee Vietnam ...
for more details. If you want to be a seller, register on the Shoppe platform and login to the Shopee Seller Centre to upload products, manage inventory, payment and others. For more information or queries on payment, refund, cancellation, careers/jobs, or others, reach the Shopee support....
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