Note: The customer can press the “Extend Shopee Guarantee” or “Request Return/Refund” option if an order does not arrive within the expected timeframe or in the appropriate condition. The client can also request a return or refund for items that aren’t COD if the order hasn’t arrived...
建议您先尝试与买家沟通,如果已经合并,请先确认配送状况,并告知买家在收到货后取消退款/退货申请(原因:未收到商品)。请特别留意,如果您没有在买家提出的退款/退货申请(原因:未收到商品)后的4回复做任何回应,虾皮会退给给买家。 如果您尚未取消,请在App中点选“申请重新提交/退货”,虾皮会进行转换流程。请特别留...
Shopee has operations in Singapore, Malaysia, Philippines, Indonesia, Taiwan, Thailand and Vietnam. Headquartered at Singapore, the company employs more than 8,000 to manage its operations. In 2016, Shopee launched its service targeting consumers across Vietnam. Shoppers can browse from the comprehen...
Shopee Guarantee protects buyers by withholding the payment to sellers until the confirmation of the receipt of order. Return policies vary according to product category and seller. You can refer the Dispute Resolution for more details. If you want to be a seller, register on the Shoppe platform...
For most items there will be at least two or more sellers, so review the quality of each to find the best item. Don’t always go with the cheapest as you’ll get a high return rate. This can cause issues if you accept PayPal as a payment option as too many refunds will see your...
Difficult return and refund policies This reality has presumably influenced numerous individuals’ assessments about internet shopping. Transportation back merchandise are costly; presumably more expensive than getting it and it implies trusting that another all-inclusive period will get the right request. ...
Once the parcel arrives at Shopee Malaysia Warehouse, the parcel goes to be processed by Shopee to be sent overseas to the buyer’s location. Should there be any return/refund cases, Shopee will liaise with buyers directly via the local Customer Service Support. ...