Salesforce CRM Unite your teams around your customer Unified Customer Data Data Cloud, integrations, analytics Low Code, Customizable Platform Automations, prompts, models, code, and more Foundations Key Customer 360 features available in your CRM Customer Success Stories Salesforce Platform Back Sales...
Reduce call volume and speed up call resolution by uniting cloud telephony and Salesforce CRM. Learn more Visual Remote Assistant Improve first-time fix rates with real-time remote service and access to expert assistance. Learn more Scale Service for Financial Services Scale customer service ...
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Omni-channel setup in Salesforce is the ability to provide a seamless customer experience across multiple channels. It enables customers to switch between channels without losing context or having to repeat information. Let’s discuss the following steps that should be followed for setting up the Om...
Understand the power of Service Cloud by seeing it in action Try Service Cloud Today Start a free Service Cloud trial today to experience it yourself. Dive into Service Cloud Learn how Service Cloud helps businesses of every size. +2,100 points ...
Omni-Channel是服务云中一个综合的客户服务解决方案,它可通过Salesforce控制台将工作实时正确的推送给相关的客服人员。 利用Omni-Channel通过Salesforce的记录去创建工作项目,然后将这些工作分配给空闲的客服代表。你可以自动分配大部分的Salesforce对象到队列中,如将个案,线索,聊天,以及SOS视频电话等推送给你的客服代表。
立即开始 Service Cloud 免费试用,亲自体验。 深入了解 Service Cloud 了解Service Cloud 如何帮助不同规模的企业。 +200 分 入门级 服务专员 ~20 分钟 Define Omni-Channel ~10 分钟 Make the Move from Analog to Digital ~10 分钟 ~20 分钟 在这些学习路径上可用 ...
Get on the phones faster with out-of-the-box telephony integration with Amazon Connect or a range of partners on the Salesforce AppExchange. Embed the phone into your digital channels in Service Cloud to provide a holistic view of your customer conversations. Connect your customers to the right...
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salesforce crm analytics business intelligence data culture data visualization data management analytics pricing mulesoft back mulesoft connect everything. automate anything. empower everyone with ai. see all mulesoft integration solutions integration and api management no-code int...