NPS Scores for Top Companies (Ranked Highest to Lowest) 1. Princeton Mortgage, NPS score = 98 Princeton Mortgagewas founded in 1983 as a licensed mortgage banker and is backed by a 100+ year old multi-faceted real estate brokerage, investment, and insurance company. ...
Companies with long-term profitable growth have average NPS scores twice as high as typical companies.With Net Promoter Score you can: Identify unsatisfied and at-risk customers Segment customers by loyalty Optimise around a single customer metric Benchmark against industry and competitor scores Uncover...
Calculating your NPS makes it easy to benchmark your company against your competitors. If you’re underperforming your industry average, analyze your products, services, and customer service practices to figure out why. Some companies also publish their scores, allowing you to identify higher-scoring...
The creators of NPS, Bain & Company, have also said that good Net Promoter scores are tied to a company’s long-term fortunes. Companies that achieve long-term profitable growth have an NPS twice higher than the average company, according to data.How...
It’s interesting to see the variations of the NPS for the same company in different countries. For instance, while in the USA and Germany, Apple has a 71 and 70 score, in the UK it scores 67. In France,Apple has a 57 score, with 14 points less than in the USA. ...
Easier benchmarking: NPS is a standard metric used by companies globally. As such, it lets you place your score in the context of other scores in your industry and see how you measure up. NPS is also ideal for presenting to senior management as a big-picture snapshot of customer loyalty...
What is NPS? ✓ Learn everything you need to know about Net Promoter Score, how to calculate NPS scores, and how it's used to measure customer experience.
The answers to the NPS question are given on a scale from 0 to 10 and are grouped into three categories: “Promoter” (customers answering with the highest scores 9 or 10), “Passive” (responses of 7 or 8), and “Detractor” (responses below 7). NPS is then calculated simply by ...
Leading Banking NPS scores CompanyNPS Score First Republic Bank NPS 72 First Direct NPS 66 ING Luxembourg NPS 63 American Express Bank NPS 52 Royal Bank of Scotland NPS 51 JP Morgan Bank NPS 31 Santander UK Banking NPS 27 Tesco Bank NPS 23 Bank of America NPS 18 CitiGroup NPS 18 Morgan ...
response of 9 when someone likes a company, which is above the value of the rest of the countries recurrent in the study. In this respect, South Korea and Japan recorded the lowest average scores of 7 and 6, having the smallest NPS gap between when they like and dislike a company. ...