NPS Scores for Top Companies (Ranked Highest to Lowest) 1. Princeton Mortgage, NPS score = 98 Princeton Mortgagewas founded in 1983 as a licensed mortgage banker and is backed by a 100+ year old multi-faceted real estate brokerage, investment, and insurance company. ...
25 Insurance NPS Scores for 2023 + NPS in Insurance Guide By Ian Luck Netflix NPS Score: How To Secure Exceptional Customer Loyalty By Sabrina Tessitore Highest NPS Scores: Best NPS Scores From Top Companies in 2023 By Sabrina Tessitore ...
Net Promoter Score (NPS) Survey Template & Questions Download Now webinar The consumer trends shaping 2024 revealed Watch Now ebook 3 steps to turn CX insights into business impact Download Now ebook 2024 global consumer trends report Download Now ...
Net Promoter Score (NPS) Survey Template & Questions Download Now webinar The consumer trends shaping 2024 revealed Watch Now ebook 3 steps to turn CX insights into business impact Download Now ebook 2024 global consumer trends report Download Now ...
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The final step would be to correlate NPS scores with the additional insights garnered from follow-up questions. For example: Showing the top 3 reasons why NPS scores of 0, 1, 2, etc. are given Comparing the principal areas that detractors feel you should improve in against the areas where...
Any NPS above 50 is considered extremely good. However, even companies with top NPS scores (approximately 70) still have room forimprovement! But no matter where you’re standing, any result greater than 0 is satisfactory—it means that your customers are more satisfied than dissatisfied. ...
For this reason, it’s important to look at not only the rankings but also NPS itself. Keep in mind that a rank may change despite little change in NPS. This is especially true when many brands’ NPS scores are clustered close together. ...
NPS provides a straightforward metric that is easy to understand and act upon. It offers a holistic view of customer sentiment and helps companies identify the drivers behind their scores, allowing for targeted improvements. 2. Predictive Power ...
Companies with higher Net Promoter Scores show higher growth rates, and companies with lower Net Promoter Scores display lower growth rates. Take for example in this figure below, whichdepicts the NPS scoreof various airline companies and their long-term growth rates: ...