Here are the top NPS scores from large companies. Find 100s of the highest Net Promoter Scores from companies with high NPS scores in this round up.
Another common weakness among companies with lowNPS scoresis bad service.In aTemkin Group NPS Benchmark Survey, Comcast TV earned the lowest NPS both in its service category and overall – a score of -17.Four years in a row, the provider did not leave the negative end of the NPS scale....
NPS Financial Services / 27 Banking NPS Scores 2023 by Cvetilena Gocheva In our last blog we introduced the employee Net Promoter Score® (eNPS) as a metric designed to gauge employee loyalty. We covered the risks and costs associated with employee churn, as well as the benefits of havin...
NPS® correlates closely with greater market share, better employee engagement and higher profitability in B2B companies.
So, if you have a survey with 100 responses, 30 are Promoters, 60 are Neutrals, and 10 are Detractors, you’d calculate your NPS score like this: Scores range from -100 to +100. A good NPS score is anything above zero. i.e. you have more Promoters than you do Detractors. To give...
NPS scores for Virgin Atlantic Holiday were 55, an increase of 6 points from 2018. Business as a force for good As an airline we bring huge social and economic benefits to the economies and societies we serve. We embrace the need to go further, to serve not only our people and ...
Most digital leaders in P&C sell direct to consumers, while traditional incumbents with high digital adoption have low loyalty scores Yet tradition and legacy systems are no excuse, as a few incumbents also managed to set the pace for reliable digital channels and tools. For example, Geico in...
Anet promoter score (NPS)survey can help you measure your employee satisfaction, and how likely your employees are to suggest your workplace to friends or family. The survey uses a 0-10 scale, and those in the high range (between 9-10), are your most loyal and engaged employees who will...
Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. ...
This highlights how Slack puts its customers at the heart of its strategy, basing every update on feedback or user need. It doesn’t focus on sales or usage figures as a measure of success, instead focusing on metrics such as NPS or CES scores. This helps the company to gain an overall...