Learn how we collected and measured NPS benchmark data for the SaaS industry in the full report linked above, and discover more NPS score rankings for other industries in our guides tofinance & banking,insuranceandtelecoms. What's a good NPS score for SaaS?
5.American Express Bank NPS Score(32) American Expressis among the US banks that leads the NPS rankings in financial services, enjoying anNPS of 32. In combination with its emphasis on customer service and engagement, the American Express rewards are some of the most retention-focused (and the...
Forrester just publishedThe US Net Promoter Rankings, 2023, which includes theNet Promoter Score℠ (NPS) and industry rank for 221 brands across 13 industries. We asked over 96,000 US consumers in our annual Customer Experience Benchmark Survey about their likelihood to...
Forrester just published The European Banking Net Promoter Rankings, 2024, with a Net Promoter Score℠ (NPS) for 60 banks across France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. We collected the scores by asking 18,058 European banking consumers in our annual ...
Net Promoter Score has dropped in most industries.NPS fell for eight industries, rose in just one industry (luxury auto manufacturers), and remained level for four industries. This drop is a dramatic shift compared to 2022, when five industries had improved and only four had ...
Most top-ranked brands maintained their rankings despite some drops in NPS.The top three brands for each industry remained among the top three in the following industries: airlines, auto/home insurers, auto manufacturers (mass market), credit card, health insurers, and retailers. ...
Most top-ranked brands maintained their rankings despite some drops in NPS.The top three brands for each industry remained among the top three in the following industries: airlines, auto/home insurers, auto manufacturers (mass market), credit card, health insurers, and retaile...
Most top-ranked brands maintained their rankings despite some drops in NPS.The top three brands for each industry remained among the top three in the following industries: airlines, auto/home insurers, auto manufacturers (mass market), credit card, health insurers, and retailers. ...
Forrester just publishedThe Canada Net Promoter Rankings, 2023report, which includes theNet Promoter Score℠ (NPS)and industry rank for 100 brands across nine industries. We asked over 39,000 Canadian consumers in our annual Customer Experience Benchmark Survey about their likelihood to recom...