A.Service Model B.Continual Service Improvement (CSI) Model C.RACI Model D.Plan, Do, Check, Act (PDCA) Model Answer: C QUESTION 2 Which of the following BEST describes a Service Desk?A.A process within Service Operation providing a single point of contact B.A dedicated number of staff ...
D)价值流和流程 3.[单选题]Which function is responsible for the management of a data centre?A)Technical management B)Service desk C)Application management D)Facilities management 4.[单选题]下面哪项是服务提供方需要与之协作的最重要利益相关者群体?A)供应商 B)客户 C)关系经理 D)开发人员 5.[单...
1.to satisfy the security requirements in the Service Level Agreement(SLAs) 2.to realize a certain basic level complete? A.Yes B.No 11.Which of the following is the best description of the Definitive Software Library? A.Copies of all software versions to be needed B.Copies of all live so...
to satisfy the security requirements in the Service Level Agreement(SLAs) 2. to realize a certain basic level complete? A. Yes B. No 11. Which of the following is the best description of the Definitive Software Library? A. Copies of all software versions to be needed B. Copies of all ...
Which of the following is the BEST description of a centralized service desk?集中式 A. The desk is co-located within or physically close to the user community itserves服务台是共同位于或身体靠近所服务的用户群体 B. The desk uses technology and other support tools to give the impression that mu...
ITIL Certification course in Houston covers ✔️ITIL framework key concepts & processes ✔️offers 4 Simulation Exams & Exam voucher. Enroll now!
All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity D. Incidents reported by technical staff must be logged as Problems because technical staff manage infrastructure devices not services Answer: B QUESTION 34 What is the BEST description of a ...
A)Technical management B)Service desk C)Application management D)Facilities management 答案:D 解析: 4.[单选题]下面哪项是服务提供方需要与之协作的最重要利益相关者群体? A)供应商 B)客户 C)关系经理 D)开发人员 答案:B 解析: 5.[单选题]下面哪项应视为“合作伙伴与供应商”维度的一部分? A)组织间...
Those that have been withdrawn from service 已经退出服务的 A. 1 and 3 only 1和3 B. All of the above 全部 C. 1 and 2 only 1和2 D. 2 and 3 only 2和3 Answer:B 29:The BEST description of an incident is: 事故的最佳描述是: A. B. An unplanned disruption of service unless there...
Answer: B QUESTION 15 What is the BEST description of the purpose of Service Operation? A To decide how IT will engage with suppliers during the Service Management Lifecycle . B To proactively prevent all outages to IT Services . C To design and build processes that will meet business needs...