For enterprises that need an AI-driven ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price. Overall, it’s a deserving recipient of ourEditors’ Choice award. ...
If you're asking "does Service Desk have PinkVERIFY™ certification or is it process compliant under OGC's new scheme?" The answer is no. Service Desk supports key ITIL processes in an easy to use and practical way that is focused on adding value to our customers' business. Our focus ...
Everything you need in one ITSM software. Cockpit IT Service Manager integrates all of the essential IT tools into one product. Its rich set of features includes a user-friendly Service Desk, IT Asset Management, a powerful Monitoring System and other easy-to-use tools for analyzing and optimi...
Because ITIL is a voluntary framework rather than an imposed standard, organizations are welcome to adopt as much of the ITIL framework as necessary and appropriate to suit the needs of the specific business. Still, the benefits of ITIL can increase as more business processes become ITIL-complian...
It is also important to be realistic in your efforts. You should not expect to become ITIL certified compliant right away; maybe even never. However, what you should expect with successful implementation is for documented and noticeably improved processes, validated through your measurements. ...
Companies that have initiated ITIL efforts are already seeing higher customer-satisfaction levels and reduced costs and labor. Although not a panacea for all IT challenges, ITIL is a fundamental conceptual change for how IT will be doing business in the 21st century. Its time has come. ...
Roman Jouravlev works at AXELOS as a portfolio development manager, responsible for the continual development of ITIL. He joined AXELOS in 2016 after working for more than 15 years in ITSM, mostly in Russia, as a trainer, consultant, quality manager, and (many years ago) service desk manager...
GLPI features: Inventory of computers, peripherals, network printers and any associated components through an interface, with inventory tools such as: FusionInventory or OCS Inventory Data Center Infrastructure Management (DCIM) Item lifecycle management Licenses management (ITIL compliant) Management of warr...
I needed to identify who, by role, required certification and then assess how many of them were compliant or not. Among a workforce of 1,500,800 people still needed certification! This fuelled a plan to get everyone certified within six months, including a programme of training, certificatio...
Desk helps you structure releases and deployments, so you don’t cause business interruptions. One unique feature I like is thatSolarWinds Service Desk captures real-time service desk data so you can compare against industry benchmarks, helping ensure your service stays top-of-line and compliant...