Service desk software supporting multiple ITIL processes for SMB and Enterprise. Available with SaaS and on premise options including mobile, web and windows clients for superior service management capabilities.
Improve your IT operations with our service desk software. Our ITIL service desk solution streamlines your support process and integrates with UEM
Learn more Resources ZENworks Service Desk Read the flyer Discovering ZENworks Read the position paper ZENworks Service Desk Read the data sheet
ZENworks Service Desk ZENworks Configuration Management ZENworks Endpoint Security Management ZENworks Full Disk Encryption ZENworks Endpoint Software 增補程式管理 ZENworks 資產管理 混合工作、電子郵件和團隊協作混合工作、電子郵件和團隊協作 概述 Hybrid Workspaces Filr 公司 GroupWise 打開Enterprise Server 存檔、電子...
1、服务台Service Desk,14,服务组织的一项职能、组织单元或一个部门 服务提供组织和用户之间的单一联络点(Single Point Of Contact,SPOC) 用户向服务组织报告事件和申请服务请求 服务组织向用户通知事件处理进度、活动等,服务台,15,用户的请求可以在第一时间找到合适的人,并及时得到处理进度的告知 用户可以得到一致的...
(五)软件控制和发布 (Software Control & Distribution) 软件控制和发布的目的是要保障所有软件模块的安全性,以确保只有经过完整测试的正确版本得到授权进入正式运作环境。为了控制软件的版本,我们必需建立一个“最终软件库”(Definitive Software Library;DSL),这可能是一个有实体或逻辑上的储藏室。不论哪一种形式,它...
Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!
服务级别管理(Service level management) 服务请求管理(Service request management) 服务验证与测试(Service validation and testing) 技术管理实践 部署管理(Deployment management ) 基础设施和平台管理(Infrastructure and plat form management) 软件开发和管理(Software development and management)...
Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!
技术管理实践在ITIL的知识体系中,一直是“不得不提”,但又感觉有些“游离”,在ITIL v2时期,有本书叫《ICT Infrastructure Management》,看过的人凤毛麟角,ITIL v3中, 他们大篇幅提到了四个关键Function:Service Desk, Technical Management, Application Management, Operation Management( 又包含Operation Control和Fac...