This helps service desk teams effectively manage an asset across its life cycle, from procurement to disposal. With complete visibility into the software in their network and the licenses on hand, teams can ensure high software license compliance. IT asset management tightly supports all other key ...
A)Technical management B)Service desk C)Application management D)Facilities management 答案:D 解析: 4.[单选题]下面哪项是服务提供方需要与之协作的最重要利益相关者群体? A)供应商 B)客户 C)关系经理 D)开发人员 答案:B 解析: 5.[单选题]下面哪项应视为“合作伙伴与供应商”维度的一部分? A)组织间...
2、vice Time (AST)约定服务时段Alert 告警Alert phase告警阶段Allocated cost 可直接分配成本Application 应用,应用系统Application maintenance 应用维护Application management 应用管理Application sizing应用选型Application software应用软件Apportioned cost待分摊间接成本Architecture 架构Archive 存档Asset资产Asset management 资产...
Agreed Service Time (AST) 约定服务时段 Alert 告警 Alert phase 告警阶段 Allocated cost 可直接分配成本 Application 应用,应用系统 Application maintenance 应用维护 Application management 应用管理 Application sizing 应用选型 Application software 应用软件 Apportioned cost 待分摊间接成本 Architecture 架构 Archive 存...
Numara Software Footprints http://www.numarasoftware.com/FootPrints.asp Marval ITIL Products and Consulting ( login required ) http://www.marval.co.uk/ Implementing ITIL Service Support with Service Desk Plus You + ITIL Processes + ServiceDesk Plus - Get It Right ITIL Service Support and ServiceD...
plans the critical components timescales risks regression strategy Invocation CAB members: Change Manager, Customers, User manager, Application developers, Technical consultants, Service staff (as required), Third parties representatives (as required) Introduction Every IT organization has information about ...
itil v3工具集包括服务指导和评估工具it service management beginners guide v71.pdf,GPO Box 2673 Brisbane, QLD 4001 Australia Ph: +61 7 3252 2055 V 7.1 Beginner’s notes IT Service Management with ITIL A Service lifecycle approach © The Art of Service Pt
D. People, products, plans, partners 人,产品,计划,合作伙伴 答案:C 8、Which of the following BEST describes service strategies value to the business?以下哪项最能形容的业务服务战略价值? A. Allows higher volumes of successful change 允许更多的成功变革 ...
The service request software assists with the acceleration and recording of the submission process; renowned, more established firms use a service. 1. Submission: vice desk, customer and staff portals, or mobile-powered apps. However, other businesses gather request submissions by mail, phone, or...
•服务台 •事故管理 •问题管理 •配置管理 •变更管理 •发布管理 Service desk chapter Incident management chapter Problem management chapter Configuration management chapter Change management chapter Release management chapter ◎Crown copyright 2009 reproduced under license from OGC ITIL V2 模块 服务...