For example, in the US, the average NPS score of Health Insurance is 48. If your business is in the same line, then your NPS score should ideally be more than 48 or be in this range to be considered a good Net Promoter Score. Compare With the Regional Average If you are a global ...
1. First Things First: What is the Net Promoter Score (NPS)? 2. What Is a Good Net Promoter Score, Then? 3. Outside Factors That Impact Net Promoter Score 4. How to Get a Better Net Promoter Score? 5. Summary false Figuring out if your customer satisfaction metrics show success or...
A Net Promoter Score (also called an NPS score) is a metric used to measure how likely a customer is to recommend your business to another person. You calculate the score by asking the simple question: "On a scale of 1-10, how likely is it that you would recommend us to a friend o...
TheNet Promoter Scoreby itself is largely meaningless unless you work on improving it. Assuming you survey customers every 6 months, a good NPS is one higher than the score you received during your last survey campaign. “It’s not the score that matters; it’s what you do with it to ...
So what is a good Net Promoter Score for organizations in your space? Here’s a breakdown across 3 common categories: professional services (legal, financial, etc.), technology (telecommunications, compute...
Related:How to improve your Net Promoter Score Take another look at your NPS. Now that you understand how it’s calculated, compares to other organizations, and what you can do to improve it, you can let your initial panic melt away!
This tool is invaluable for those companies that want to know what is a good net promoter score. After all, it provides a simple metric to understand how likely your customers are to recommend your brand, product, or service to others. So, companies with more loyal customers have a higher...
What’s a good Net Promoter Score Based on the global NPS standards, any score above 0 would be considered “good” (50 and above being excellent while 70 and above is considered “world class”). Simply put, any positive score means that you have more promoters (advocates willin...
Discover what a ‘good’ score looks like in your industry and how to use NPS beyond simply benchmarking.
At Autodesk we've been using the Net Promoter method to analyze user satisfaction with our products for two years (Bradner, 2010). We chose Net Promoter as model for user satisfaction because we wanted more than an average satisfaction score. We wanted to understand how the overall ease-of-...