Customer satisfaction, the quality of the product given to the customers, and the services by the participating retailer is the elements to make a loyalty program a success, thus creating loyal customers towards an organization especially the banking industry. 展开 ...
Factors of Customer Loyalty in Banking Industry excellentcustomerservice. It is an effective strategy for taking full advantage from the engagement betweencustomerswith organizations and also offering a competitive edge to survive in this tough market environment. The profitability and sustainability of any...
Our collaboration with the CBK shows how REVE Chat knows what it takes to be successful in the banking industry. Thus, these are some strategies that you can use to improve your bank’s customer acquisition. Omnichannel and Multichannel Marketing Strategy For customer acquisition, the first and ...
BANKING industryCUSTOMER loyaltyBROADCASTING industryDIGITAL technologyCOMMUNICATION policyBank Maybank Indonesia customers have a strong interest in depositing their funds in the bank. This research was conducted on customers of Bank Maybank Indonesia Jakarta branch. analyzing the relati...
Building strong emotional connections with customers will be key to fostering long-term loyalty. The role of AI in bank customer retention Artificial intelligence and machine learning also influence the future of customer retention in the banking industry. These technologies can analyze vast amounts of...
The Future of Hiring in the Banking/Finance Industry The banking and finance sectors are rapidly evolving due to technology, disruption, and advancements. As these industries transform at an unprecedented pace, the jobs of the future and needed skills will also change dramatically. The following tre...
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated w... Because of the fierce competition in the banking business, it is critical for banks to develop and maintain strong client relationships in ...
This study contributes to a conceptual model that, reflecting the mediating role of customer satisfaction and the moderating role of perceived value, indicates the effect of service quality on customer loyalty in the restaurant industry. The analysis confirms that customer satisfaction is positively influ...
LOYALTY PROGRAMS CHALLENGES IN RETAIL BANKING INDUSTRY. offering non-customized loyalty programs and that marketing specialists are not enough familiar with the factors that determine the choice of loyalty programs... Ivanauskiene,Neringa,Auruskeviciene,... - 《Economics & Management》 被引量: 6发表...
Employee Satisfaction, Customer Loyalty, and Financial Performance: An Empirical Examination of the Service Profit Chain in Retail Banking The service profit chain is a simple conceptual framework linking employee satisfaction and loyalty, customer satisfaction and loyalty, and financial perfo... GW Love...