Customer Loyalty in Banking Financial Services Loyalty Net Promoter System® NPS Prism® Sales and Marketing How We've Helped Clients Further℠Redesigning a Bank’s Climate Strategy for Growth Read case study Agile EnterpriseA Digital-First Bank Finds a Customer-Driven Path to Profitability ...
The customer loyalty in banking has seen a major concern to practitioners due to severe competition and higher customer expectations. Further to that, one way to enhance customer loyalty in banking is by focusing on offering excellent services and meeting the needs of customer. Banks need to have...
(2012). "The impact of the recent banking crisis on customer loyalty in the banking sector". The TQM Journal, 24(6): 480-497.Skowron.L. and Kristensen.K, (2012),"The Impact Of The Recent Banking Crisis On Customer Loyalty In The Banking Sector", The TQM Journal, Vol. 24 Iss 6 ...
This review is about loyalty program done by the banking sector in Malaysia based on selected articles published from the year 2010 until 2015. The articles related include the satisfaction of the consumer to the loyalty program, how they accept the program and build long term relationship with ...
2014. Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran).Open Journal of Social Sciences, 2, 262-268.NEJAD, R. L., FIROOZBAKHT, Z. & TAGHIPOOR, A. 2014. Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry ...
Effect of customer perceived value on satisfaction and customer loyalty in banking service: the moderating effect of main-bank status The purpose of this study is to examine the effect of customer perceived value on customer loyalty, for both direct and indirect effects, in banking servic... K ...
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The research sample is consisted of 153 customers of various banks in the region of Central and Eastern Macedonia in Greece. Logit analysis is incorporated for the construction of a model for the prognosis of customer e-loyalty to internet banking. The results of the logistic regression indicate ...
Bain Partner Gerard du Toit describes the tools that are trending and how companies are using them in the market. Published in August 2018 Tags Customer Experience Customer Experience Tools & Trends Customer Loyalty in Banking Net Promoter System® ...
The main objective of this study is to find the interrelationships between service quality attributes, customer satisfaction and customer loyalty in the retail banking sector in Bangladesh. The study sought to identify the most important... SK Omar - 《International Journal of Business & Management》...