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Amazon Connect Tasks prioritizes, assigns, tracks, and even automates tasks across the disparate tools agents use to support customers, improving productivity and lowering costs. Amazon Connect Tasks provides pre-built integrations with CRM application (e.g., Zendesk, Salesforce) and APIs to easily...
Here you can easily add a new Quick Connect by providing a Quick Connect name, selecting between an agent transfer or queue transfer, and optionally providing a flow ID. Quick Connects in Amazon Connect Once enabled, agents will see these Quick Connects in the Assign to dropdown when creatin...
In this case you should get the phone number from the third-party app/provider, you don't assign the phone number to the channel, you assign it to the "flow" which brings it to the channel to which it should be sent. Like Reply YourFavoriteCollabMSTeams555555 Copper Co...
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success stories salesforce platform back salesforce platform build and customize your agentforce and customer 360 with the salesforce platform. see all platform capabilities agentforce artificial intelligence data cloud agentforce & ai app development data security & privacy...
Here you can easily add anew Quick Connectby providing a Quick Connect name, selecting between an agent transfer or queue transfer, and optionally providing a flow ID. Quick Connects in Amazon Connect Once enabled, agents will see these Quick Connects in theAssign todropdown when creating a tas...